Balancing Clinical and Administrative Roles: Conflict Management for Dual Role Dental Professionals

About This Course

Explore conflict in dental practices with this comprehensive course, covering psychological aspects, communication skills, resolution techniques, and patient-related conflict. Create a culture of conflict resolution in your practice.

Why Take This Course?

The course addresses a common problem faced by UK dental professionals, which is conflict in dental practices. Conflicts can arise from different sources, including differences in opinions, values, and work styles. Conflicts can affect team dynamics and patient care, leading to reduced productivity, increased stress, and negative patient experiences. Effective conflict resolution skills are essential for dental professionals to maintain a positive work environment and provide high-quality patient care. This course provides a comprehensive exploration of conflict and equips dental professionals with the skills needed to identify, manage, and resolve conflicts effectively. It covers communication skills, conflict resolution techniques, patient-related conflicts, and promoting a culture of conflict resolution in the dental practice.

This course is designed to provide a comprehensive exploration of conflict in dental practices, including understanding the different types and causes of conflict, the psychological aspects involved, and various approaches to conflict resolution. The course also covers communication skills vital for conflict resolution, conflict de-escalation techniques, problem-solving, negotiation skills, and patient-related conflict management. Additionally, the course aims to promote a culture of conflict resolution in dental practices.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to identify various types of conflict and their causes in dental practice settings.	#REF!
2: Upon completion, learners will have the capacity to comprehend the psychology of conflict, identify key emotions and behavioral patterns in conflict situations.
3: Through participation in course activities, learners will demonstrate their ability to recognize the impact of unresolved conflict on individual performance and overall dental practice.
4: By the final session, learners will have mastered different conflict styles and approaches, and be able to apply appropriate conflict resolution strategies in their workplace.
5: At the course’s conclusion, attendees will have developed the competency to use assertive communication and negotiation skills for effective conflict resolution in dental practices.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

This course offers a comprehensive exploration of conflict in dental practices, starting with an understanding of the different types and causes of conflict, the psychological aspects involved, the impact on team dynamics and patient care, and various approaches to conflict. It encourages students to reflect on past conflicts to gain deeper insights. The second part of the course focuses on communication skills vital for conflict resolution. It explores the role of effective communication, the development of active listening skills, expressing needs assertively without provoking conflict, and understanding non-verbal communication. It includes interactive exercises to apply these communication techniques. The third segment delves into conflict resolution techniques, covering methodologies of conflict de-escalation, problem-solving and negotiation skills, the use of mediation and positive influence. It includes role-playing activities to enact conflict resolution scenarios. The fourth part of the course deals specifically with patient-related conflict. It provides insights into managing patient expectations, dealing with difficult patients, resolving ethical dilemmas in patient care, and communicating cultural sensitivity in a diverse patient population. It includes case studies to resolve real-world patient conflict scenarios. The final section aims to promote a culture of conflict resolution in the dental practice by creating a tab-free environment that discourages conflict, conducting effective team meetings, emphasizing ongoing professional development, and creating a conflict resolution plan. It concludes with a summary and future strategies for conflict management.

Course Outline

Section 1

This course covers the identification of types and causes of conflict, the psychological aspects of conflict, and the impact of conflict on team dynamics and patient care. It also teaches effective communication skills for conflict resolution, methodologies of conflict de-escalation, and managing patient-related conflict. Furthermore, it provides ways to create a culture of conflict resolution and a conflict resolution plan for your practice.

Section 2

This section of the course focuses on understanding conflict in dental practices, including identifying types and causes of conflict, the psychological aspects of conflict, and the impact of conflict on team dynamics and patient care. It also covers communication skills for conflict resolution, conflict resolution techniques such as problem-solving and negotiation skills, and managing patient-related conflict. The section concludes with guidance on promoting a culture of conflict resolution, including creating a tab-free environment, effective team meetings, ongoing professional development, and creating a conflict resolution plan for your practice.

Section 3

Section 3 of this course focuses on understanding conflict in dental practices, including identifying types and causes of conflict, the psychological aspects of conflict, the impact of conflict on team dynamics and patient care, and different approaches to conflict. It also covers communication skills for conflict resolution, including the role of effective communication, developing active listening skills, assertiveness, and non-verbal communication. Conflict resolution techniques are also discussed, including conflict de-escalation, problem-solving and negotiation skills, mediation, and the use of positive influence. Managing patient-related conflict is addressed through understanding and managing patient expectations, dealing with difficult patients, resolving ethical dilemmas, and communication cultural sensitivity. Finally, the section explores promoting a culture of conflict resolution through creating a tab-free environment, effective team meetings, ongoing professional development, and creating a conflict resolution plan.

Section 4

Section 4 of the course covers managing patient-related conflict, including preventing conflict by understanding and managing patient expectations, dealing with difficult patients, resolving ethical dilemmas, and practicing cultural sensitivity. The section also includes a case study on resolving real-world patient conflict scenarios.

Section 5

Section 5 of the course covers creating a culture of conflict resolution in dental practices. This includes promoting a tab-free environment, effective team meetings, ongoing professional development, and creating a conflict resolution plan for the practice. The section also recaps and provides future strategies for conflict management.

Course Reviews

⭐⭐⭐⭐⭐
This course was a great resource for dental professionals looking to improve their conflict resolution skills within their practice. The course offers in-depth knowledge on the various causes of conflict and their impact on patient care and team dynamics. The communication skills segment was particularly helpful, as it provided practical exercises to enhance active listening and assertive expression. The conflict resolution techniques section was also very informative, covering methodologies of problem-solving, negotiation, and mediation. Overall, this course is highly recommended for any dental professional looking to foster a culture of conflict resolution within their practice.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found this course to be extremely insightful and comprehensive. The course explores all aspects of conflict management, from identifying different types of conflict, to developing communication skills, to conflict resolution techniques. The module on managing patient-related conflict was particularly helpful, as it provided insights into dealing with difficult patients and resolving ethical dilemmas. The interactive exercises and role-playing activities were also very useful in applying the concepts learned. Overall, I highly recommend this course to any dental professional seeking to improve their conflict management skills.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course was an excellent resource for dental professionals seeking to develop their conflict resolution skills. The course provided a comprehensive overview of conflict management, starting with an understanding of the psychology of conflict and its impact on patient care and team dynamics. The communication skills segment was particularly helpful, as it provided practical exercises to enhance active listening and assertive expression. The conflict resolution techniques section was also very informative, covering methodologies of problem-solving, negotiation, and mediation. The final section on promoting a culture of conflict resolution in the dental practice was particularly useful, as it provided concrete strategies for creating a tab-free environment and conducting effective team meetings. Overall, this course is highly recommended for any dental professional seeking to enhance their conflict resolution skills.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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