Improving Customer Satisfaction: Implementing Feedback Systems in Dental Practices

About This Course

This course focuses on enhancing empathy and customer service in dentistry through topics such as emotional intelligence, patient satisfaction, feedback systems, appointment management, and stress management. It offers scenario-based learning and exercises to improve dental practice.

Why Take This Course?

This course addresses a common problem that UK dental professionals face – the challenge of providing high-quality customer service while managing the stress of a fast-paced and demanding work environment. By focusing on topics such as emotional intelligence, patient trust, and stress management, the course provides valuable tools and techniques for enhancing empathy in dental practice, managing patient feedback, and improving appointment schedules. With exercises, case studies, and scenario-based learning, this course offers practical solutions for dental professionals looking to enhance their customer service skills and provide the best possible experience for their patients.

Enroll in the course to enhance customer service in dentistry. It covers topics such as emotional intelligence, patient trust, feedback systems, appointment management, stress management, and staff well-being. The course offers exercises, case studies and scenario-based learning.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to understand and exhibit empathy in their dental practice, leveraging emotional intelligence to enhance patient trust and loyalty.	1: Upon completion of the course, particpants are expected to improve their empathetic communication skills, bolstering patient trust and overall satisfaction within their dental practices.
2: Upon completion, learners will have the capacity to implement and effectively utilize patient feedback systems to improve customer satisfaction and retention in their dental practice.	2: As a result of this course, learners will likely contribute to an increased standard of patient-oriented care within their dental communities, reducing patient anxieties and enhancing the reputation of dentistry as a whole.
3: Particpants will demonstrate their ability to optimize dental appointment schedules strategically, thereby positively impacting patient flow and satisfaction and effectively managing appointment no-shows.	3: The course should lead to a significant improvement in learners’ ability to manage, respond to, and resolve patient complaints effectively, fostering harmonious relationships with patients.
4: By the final session, learners will have mastered effective stress management techniques specific to dental practice, understand its impact on customer service, and foster a calm environment for patients.	4: In the wider context, the course aims to contribute to the establishment of patient-centered dental cultures where patient feedback is welcomed, and continuous service improvement is a core focus.
5: At the course’s conclusion, attendees will have developed the competency to incorporate all the learned customer service techniques – from empathy, feedback systems, appointment scheduling to stress management – into their daily dental practice for an enriched patient experience.	5: Following the course, the expectation is that attendees will demonstrate enhanced emotional intelligence when interacting with patients, enabling them to navigate complex emotional situations, empathize with their patients better, and deliver more compassionate care.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers enhancing empathy in dental practice, feedback systems and customer satisfaction, enhancing dental appointment schedules, managing stress in dental practice, and a recapitulation of customer service in dentistry. It includes topics such as emotional intelligence, patient trust, patient satisfaction and loyalty, patient feedback systems, appointment management, stress management, and staff well-being. The course offers exercises, case studies, and scenario-based learning to enhance customer service in dentistry.

Course Outline

Section 1

Section 1 of the course focuses on enhancing empathy in dental practice, including understanding empathy in dentistry, using emotional intelligence as a tool for empathy in patient care, building patient trust through empathy, and the role of empathy in patient satisfaction and loyalty. The section also includes a case study on exemplary empathetic practices in dentistry.

Section 2

Section 2 of this course focuses on feedback systems and customer satisfaction, enhancing dental appointment schedules, managing stress in dental practice, and a recap of customer service in dentistry, highlighting the importance of emotional intelligence, feedback systems, optimized scheduling, and effective stress management techniques.

Section 3

Section 3 of this course focuses on enhancing dental appointment schedules to improve customer satisfaction. It covers the role of strategic scheduling, techniques for optimization, effects of efficient scheduling on patient flow and satisfaction, and appointment management to prevent no-shows. Additionally, this section includes a scheduling challenge to create an optimized appointment schedule.

Section 4

Section 4 of the course content focuses on managing stress in dental practice. This includes understanding the impact of stress on customer service, tools for effective stress management, creating a calm environment for patients, the role of staff well-being in enhancing customer service, and scenario-based learning for dealing with stressful situations.

Section 5

Section 5 of the course covers the importance and benefits of enhancing customer service in dentistry. It emphasizes the role of emotional intelligence, feedback systems, optimised scheduling, and stress management techniques in building patient trust, enhancing customer satisfaction, and improving professionalism. The section also provides a recapitulation of the course content and key takeaways.

Course Reviews

⭐⭐⭐⭐⭐
Very informative and practical course. I appreciated learning about effective appointment management techniques.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The course provided valuable insights into emotional intelligence and patient trust. Highly recommend it to fellow practitioners.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course helped me enhance my patient feedback system and customer service skills. I found the exercises and case studies particularly helpful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

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The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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