Unpacking Emotional Barriers: The Role of Emotional Intelligence in Dental Patient Education

About This Course

This course explores the definition and significance of emotional intelligence, its models and measurement, and its role in healthcare. It also covers communication strategies and empathetic listening in dentistry, overcoming emotional barriers in patients, and building trust in dental practices.

Why Take This Course?

The course covers a range of topics that are particularly relevant to dental professionals who want to improve their communication skills and emotional intelligence. One of the main challenges that many dental professionals face is how to effectively communicate with patients who may be anxious or fearful about their treatment. This course provides strategies for building trust and overcoming emotional barriers in patients, as well as techniques for empathetic listening and responding to patients’ needs. By developing their emotional intelligence and communication skills, dental professionals can improve patient outcomes and provide better quality care.

This course on emotional intelligence in healthcare and dentistry covers a range of topics including effective communication, empathetic listening, and strategies for patient education, all of which can lead to improved patient outcomes and satisfaction.

OPEN THE APP

How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to understand the concept of emotional intelligence and its importance in dental practice.	#REF!
2: Upon completion, learners will have the capacity to identify and apply the core components of emotional intelligence: self-awareness, self-regulation, empathy, and social skills.
3: Participants will demonstrate their ability to use emotional intelligence to enhance dentist-patient relationships, including managing patients’ emotions and improving communication.
4: By the final session, learners will have mastered applying emotional intelligence in team dynamics, such as conflict resolution, leadership, and fostering a positive workplace.
5: At the course’s conclusion, attendees will have developed the competency to employ strategies such as mindfulness, self-reflection, and feedback to enhance their emotional intelligence in their dental practice.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers the definition and importance of emotional intelligence, models of emotional intelligence, emotional quotient and its measurement, the role of emotional intelligence in healthcare, effective communication in dentistry, verbal and non-verbal cues in patient communication, empathetic listening and response in dentistry, strategies for patient education, overcoming emotional barriers in patients, building trust, and sustaining emotional intelligence in dental practices.

Course Outline

Section 1

Section 1 of this course covers the definition and importance of emotional intelligence, including models of emotional intelligence and its measurement. It explores the role of emotional intelligence in healthcare, focusing on a case study of emotional intelligence in practice. Section 1 also discusses the importance of effective communication in dentistry, including understanding patient emotions and reactions, verbal and non-verbal cues in patient communication, and empathetic listening and response. It covers strategies for improving patient education with emotional intelligence, including dealing with sensitive dental concerns and handling difficult conversations with patients. The section also addresses identifying and overcoming emotional barriers in patients, building trust, and dealing with patient complaints and negative emotions. Finally, it covers fostering emotional intelligence in dental practices, its benefits for staff and patients, and its impact on patient satisfaction and outcomes.

Section 2

Section 2 of this course focuses on the importance of emotional intelligence in patient communication and education. It covers the definition and models of emotional intelligence, measurement of emotional quotient, and its role in healthcare. The section also emphasizes the significance of effective communication in dentistry, understanding patient emotions and reactions, and empathetic listening and response. Moreover, it provides strategies for overcoming emotional barriers, including identifying and dealing with patient complaints and negative emotions. Finally, the section highlights the integration and application of emotional intelligence in dental practices for the benefit of staff and patients.

Section 3

Section 3 of this course focuses on the importance and benefits of emotional intelligence in dentistry. It covers topics such as understanding emotional intelligence, its role in patient communication, improving patient education through emotional intelligence, overcoming emotional barriers, and integration and application of emotional intelligence in dental practices. The section emphasizes how fostering emotional intelligence can lead to better patient outcomes and satisfaction.

Section 4

Section 4 of the course focuses on overcoming emotional barriers in patient care. This section covers identifying these barriers, using emotional intelligence to overcome fear and anxiety, building trust, and handling patient complaints and negative emotions. The workshop in this section provides strategies for overcoming emotional barriers to improve patient care.

Section 5

Section 5 of this course emphasizes the integration and application of emotional intelligence in dental practices, highlighting the benefits for both staff and patients. It explores the impact of emotional intelligence on patient satisfaction and outcomes, and provides strategies for fostering emotional intelligence in dental practices. Continuous learning and development are emphasized to sustain emotional intelligence and ensure its role in successful dental patient education.

Course Reviews

⭐⭐⭐⭐⭐
The course provided valuable insights on how to communicate more effectively with patients. The section on empathetic listening and response was particularly helpful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The course was a great resource for developing emotional intelligence skills in dental practice. The module on building trust with patients was especially informative and relevant.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found the course content to be comprehensive and applicable to my daily work as a dental professional. The strategies for overcoming emotional barriers in patients and sustaining emotional intelligence in the workplace were especially useful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

Just log in free to the Enhanced CPD Pro app and browse the catalogue.

I don’t have an account with Enhanced CPD Pro

That’s fine. Just open the app and enter your email address. You’ll receive a one-time password to gain instant access.

What devices does the app work on?

The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

The CPD App Adored ❤️
by Dental Professionals Everywhere

• Alcohol and Dental Erosion: A Comprehensive Examination
• Oral Health and Dermatologic Conditions: A Dental Perspective
• Paediatric Sleep Medicine for Dental Professionals: Screening and Intervention
• Effective Listening Skills for Dental Practice Managers
• Dental Care Strategies for Individuals with Intellectual Disabilities