Conflict Resolution: Leadership Skills for the Multi-disciplinary Dental Team

About This Course

This course teaches the basics of leadership in a dental team setting, including effective conflict resolution strategies, emotional intelligence, and sustained team culture.

Why Take This Course?

The course addresses common challenges and problems that UK dental professionals face, such as conflict resolution, effective leadership, and team building. By covering the essentials of leadership, characteristics of effective leadership, and leadership styles in healthcare, the course prepares dental professionals to take on leadership roles in their teams. The psychology behind conflict is also covered in the course, which helps dental professionals to preemptively mitigate conflict, identify and assess conflicts, and implement conflict resolution strategies. Emotional intelligence in leadership and conflict management, building resilience and stress management techniques, and team culture are also covered in the course to sustain a positive and harmonious multi-disciplinary dental team.

This course on leadership in a dental team setting covers essential leadership skills, conflict resolution strategies, and techniques for building a positive and harmonious team culture. It provides valuable insights into the psychology behind conflict, ways to preemptively mitigate conflict, and effective conflict resolution strategies. Additionally, the course teaches emotional intelligence and stress management techniques that can help in sustaining a positive dental team culture.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to identify and explain the principles of ethical leadership within a dental setting.	#REF!
2: Upon completion, learners will have the capacity to assess the importance of ethical leadership in fostering trust and improving the standard of dental practice.
3: Participants will demonstrate their ability to apply the core principles of ethical leadership in a variety of professional contexts within dentistry.
4: By the final session, learners will have mastered the skills to promote trust in their practice through ethical leadership.
5: At the course’s conclusion, attendees will have developed the competency to handle ethical dilemmas in dentistry effectively, guided by the principles of ethical leadership.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers the basics of leadership in a dental team setting, including essentials of leadership, the role of a leader in a dental team, characteristics of effective leadership, and leadership styles in healthcare. Additionally, the course covers the psychology behind conflict, causes and implications of conflict, strategies to preemptively mitigate conflict, identifying and assessing conflicts, implementing a conflict resolution strategy, techniques for mediating conflict, arbitration vs mediation, emotional intelligence in leadership and conflict management, building resilience and stress management techniques, and sustaining a positive, harmonious multi-disciplinary dental team through team culture, effective communication, and sustained conflict-resolution strategies.

Course Outline

Section 1

Section 1 of this course focuses on the basics of leadership in a dental team setting, including the essentials of leadership, the role of a leader, characteristics of effective leadership, and leadership styles in healthcare. It also covers the psychology behind conflict, including its causes and implications, and strategies to preemptively mitigate conflict. The course then goes on to explore conflict resolution, including step-by-step approaches, techniques for mediating conflict, and arbitration vs mediation. Emotional intelligence is also discussed, with an emphasis on its importance in effective leadership and conflict management. Finally, the course concludes with guidance on sustaining a positive, harmonious multi-disciplinary dental team, including the role of effective communication, developing a sustained conflict-resolution strategy, and reinforcing team cohesion.

Section 2

Section 2 of the course focuses on understanding and managing conflict in a dental team setting. It begins with an overview of leadership essentials and effective leadership styles in healthcare. The section then delves into the psychology behind conflict, its causes, and implications on performance and quality of care. It also outlines strategies to mitigate conflict and steps to resolving conflicts when they arise. Additionally, the section covers emotional intelligence, its importance in leadership and conflict management, and techniques for building resilience and stress management. Finally, the section concludes with guidance on creating a positive team culture, developing sustained conflict-resolution strategies, and reinforcing team cohesion and cooperation.

Section 3

Section 3 of the course covers the basics of leadership in a dental team setting, the psychology behind conflict, conflict resolution strategies, emotional intelligence in leadership and conflict management, and sustaining a positive, harmonious multi-disciplinary dental team. Topics include essentials of leadership, effective leadership characteristics and styles, identifying and assessing conflicts, mediating conflict, and developing a sustained conflict-resolution strategy. The course also covers the role of effective communication, building resilience and stress management techniques and the importance of emotional intelligence in effective leadership.

Section 4

Section 4 of this course focuses on the importance of emotional intelligence in leadership and conflict management. It covers topics such as empathy, active listening, enhancing self-awareness, building resilience, and stress management techniques. The section also includes a case study on the impact of high emotional intelligence on team dynamics.

Section 5

Section 5 of the course covers sustaining a positive, harmonious multi-disciplinary dental team. It includes shaping a positive team culture, the role of effective communication in conflict-resolution, developing a sustained conflict-resolution strategy, reinforcing team cohesion and cooperation, and creating and sustaining harmony in dental teams.

Course Reviews

⭐⭐⭐⭐⭐
Very impressed with the comprehensive coverage of conflict resolution techniques in this course. It provided me with practical strategies to handle complex inter-team conflicts effectively.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found the section on emotional intelligence in leadership particularly enlightening. It helped me understand the importance of self-awareness and empathy in building and sustaining a high-performing dental team.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The course provided me with a solid foundation in leadership essentials, from leadership styles to effective communication. I highly recommend it to anyone looking to improve their leadership skills in a dental team setting.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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