Embodying Compassionate Leadership: Enhancing Patient Experience in Dental Settings

About This Course

This dental leadership course covers topics such as compassionate leadership, effective patient relationships, and promoting self-care among team members. It includes case studies and exercises to improve leadership style and manage conflict with a compassionate approach.

Why Take This Course?

The course addresses a common challenge that UK dental professionals face, which is the need for strong leadership and effective communication with patients and team members. The course provides insights and strategies for developing compassionate leadership skills to build effective patient relationships, manage team conflict, promote self-care among team members, embrace diversity and inclusivity, and navigate change and uncertainty. The inclusion of case studies and exercises helps dental professionals recognize their leadership style and improve their approach to performance management with a compassionate leadership approach. Overall, the course offers valuable tools and resources for dental professionals to enhance their leadership skills and improve the quality of care they provide.

This course on compassionate leadership is beneficial because it covers key topics such as effective patient relationships, active listening, diversity and inclusivity, and navigating change. It also includes practical exercises and case studies to enhance leadership style and approach performance management with a compassionate mindset.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to uphold robust ethical standards and exhibit strong professionalism in their dental leadership roles.	1: Upon completion of the course, participants are expected to have the ability to actively employ emotional intelligence principles in their daily leadership roles, leading to more empathetic and understanding dental practice environments.
2: Upon completion, learners will have the capacity to influence positive oral health behaviors in children through effective leadership in pedodontic practice.	2: As a result of this course, the dental community at large may benefit from more emotionally intelligent practice leaders, contributing to improved team interaction and patient satisfaction.
3: Participants will demonstrate their ability to employ compassionate leadership strategies to enhance patient experience in dental settings.	3: The course should lead to attendees developing enhanced self-awareness, empathy, active listening skills, resilience, and stress management techniques, resulting in a more effective response to conflicts and challenges within the dental practice.
4: By the final session, learners will have mastered the art of advocacy, conflict resolution, and change management, which are essential leadership skills in the multi-disciplinary dental team.	4: In the wider context, the course aims to contribute to a shift in the dental community where emotional intelligence becomes an integral component of effective leadership and conflict management.
5: At the course’s conclusion, attendees will have developed the competency to drive growth and success in dental practices through strategic leadership.	5: Following the course, the expectation is that attendees will not only apply emotional intelligence principles in their work environment but also advocate and model emotionally intelligent leadership to foster harmonious team functioning.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers the following topics: introduction to compassionate leadership, understanding patients, building compassionate teams, implementing compassionate leadership in dental practice, and leading the future of dental practice. Within these topics, the course covers defining compassionate leadership, the importance of compassionate leadership in dental practices, building effective patient relationships, active listening and empathy in patient conversations, handling conflict and performance issues, promoting self-care among team members, embracing diversity and inclusivity in dental practice, and navigating change and uncertainty. The course also includes case studies and exercises to help recognize leadership style, enhance patient trust, manage team conflict, and approach performance management with a compassionate leadership approach.

Course Outline

Section 1

Section 1 of the course covers an introduction to compassionate leadership, including defining the concept and its importance in dental practices. It also explores the difference between traditional leadership and compassionate leadership, as well as the characteristics of a compassionate leader. The section includes a self-assessment exercise to help recognize individual leadership style.

Section 2

Section 2 of the course focuses on Understanding Patients, Building Compassionate Teams, Implementing Compassionate Leadership in Dental Practice, and Leading the Future of Dental Practice. Students will learn about effective patient relationships, active listening and empathy in patient conversations, fostering trust, dealing with difficult patient situations, and enhancing patient trust through compassionate leadership. They will also learn about communication and collaboration, motivating and empowering their dental team, handling conflict and performance issues, fostering a culture of learning and continuous improvement, and managing team conflict. Additionally, students will learn about balancing clinical excellence and compassionate care, modifying leadership behavior to improve patient satisfaction, optimizing office operations, addressing burnout and promoting self-care among team members, and a compassionate leadership approach to performance management. Finally, students will learn about the evolving expectations of dental patients and staff, embracing diversity and inclusivity in dental practice, navigating change and uncertainty, compassionate leadership in a digital age, and reflecting on their leadership journey.

Section 3

Section 3 of the course covers topics such as building compassionate teams, understanding the role of communication, handling conflict, and fostering a culture of learning and continuous improvement. It also includes a module on implementing compassionate leadership in dental practice, which covers balancing clinical excellence with compassionate care, modifying leadership behavior to improve patient satisfaction, optimizing office operations, and promoting self-care among team members. Finally, the section touches on leading the future of dental practice, discussing the evolving expectations of patients and staff, embracing diversity and inclusivity, navigating change and uncertainty, and incorporating compassionate leadership in a digital age.

Section 4

Section 4 of the course focuses on implementing compassionate leadership in dental practice. This includes balancing clinical excellence and compassionate care, modifying leadership behavior to improve patient satisfaction, optimizing office operations to reflect compassionate leadership, and addressing burnout and promoting self-care among team members. A case study is also provided to showcase the benefits of a compassionate leadership approach to performance management.

Section 5

Section 5 of the course content focuses on leading the future of dental practice, including topics such as evolving patient and staff expectations, diversity and inclusivity, navigating change and uncertainty, compassionate leadership in a digital age, and reflecting on your own leadership journey.

Course Reviews

⭐⭐⭐⭐⭐
Compassionate Leadership in Dental Practice is an excellent course. The exercises and case studies help dental professionals recognize their leadership style and effectively handle conflict and performance issues.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course provides valuable insights into building effective patient relationships and promoting self-care among team members. I highly recommend it for any dental practice looking to enhance their patient experience.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
Compassionate Leadership in Dental Practice is a must-take for any dental professional. The course covers diverse topics such as diversity and inclusivity and navigating change and uncertainty, providing a well-rounded approach to leadership in dental practice.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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