LGBTQIA+ Friendly Practice: Creating a Welcoming Environment for All Patients.

About This Course

Learn how to provide ethical care and build an inclusive dental practice for LGBTQIA+ patients with our course. Discover communication strategies, legal protections, terminology, and more.

Why Take This Course?

The course addresses a common challenge that UK dental professionals face, which is providing inclusive care for LGBTQIA+ patients. LGBTQIA+ individuals often face discrimination and stigma in healthcare settings, which can lead to avoidance of necessary healthcare services. By understanding LGBTQIA+ identities, legal protections, and communication strategies, dental professionals can create a safe and respectful environment for LGBTQIA+ patients. Additionally, the course provides tools for assessing and improving inclusive practices, ensuring that dental professionals are able to continually improve their care for all patients, regardless of their sexual orientation or gender identity.

This course is beneficial because it provides education and training on how to create an inclusive dental practice environment for LGBTQIA+ patients. It covers topics such as legal protections and ethical care, communication strategies, and assessing progress to ensure continual improvement. The course also includes case studies and role-play exercises to help practitioners develop the skills needed to provide respectful and inclusive care.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to comprehend the importance and benefits of diverse leadership in dental practices, including innovation, enhanced decision-making, and improved patient satisfaction.	#REF!
2: Upon completion, learners will have the capacity to identify their role as a leader in promoting and nurturing diversity within their team, ensuring respectful interactions, fair opportunities, and training provisions for all staff members.
3: Participants will demonstrate their ability to develop and implement effective strategies for enhancing diversity in leadership roles, such as fair and bias-free recruitment and promotion, mentorship programs, and fostering an inclusive workplace culture.
4: By the final session, learners will have mastered the skills to overcome challenges and resistance to diversity, through open discussions, sensitive handling of resistance, and accountability for diversity and inclusion goals.
5: At the course’s conclusion, attendees will have developed the competency to analyze the level of diversity in their existing team, envisage a diverse leadership team, and articulate the necessary steps for achieving it.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course focuses on understanding LGBTQIA+ identities, legal protections and ethical care, communication strategies for LGBTQIA+ inclusive practice, building an inclusive practice environment, and assessing progress and ensuring continual improvement in LGBTQIA+ inclusive dental practice. Topics covered include familiarity with terminology, recognising diversity within the community, UK equality laws, ethical care for LGBTQIA+ patients, respectful communication techniques, creating safe spaces, and tools to assess inclusive practices. Case studies and role-play exercises are also included.

Course Outline

Section 1

Section 1 of this course focuses on understanding LGBTQIA+ identities, including increased familiarity with terminology, understanding sexual orientation and gender identity, recognising diversity within the LGBTQIA+ community, and understanding LGBTQIA+ specific health disparities. The section also includes a thought experiment to apply acquired knowledge.

Section 2

Section 2 of the course content focuses on legal protections and ethical care for LGBTQIA+ patients. It includes an overview of UK equality laws, importance of ethical care, addressing microaggressions, respecting privacy and confidentiality, and legal and ethical aspects in dental care. The section also covers communication strategies, building an inclusive practice environment, and assessing progress and ensuring continual improvement for successful LGBTQIA+ inclusive dental practice.

Section 3

Section 3 of the course content focuses on communication strategies for LGBTQIA+ inclusive practice. It covers respectful communication techniques, medical history taking, discussing sexual health, addressing patients’ concerns and fears, and role-play exercises to improve communication with LGBTQIA+ patients.

Section 4

Section 4 of the course focuses on building an inclusive practice environment for LGBTQIA+ individuals. This includes making the practice LGBTQIA+ friendly, introducing inclusive policies and protocols, creating safe spaces for patients and staff, providing staff training, and transforming the practice into an LGBTQIA+ inclusive space. The section also covers the importance of assessing progress and ensuring continual improvement through patient feedback, staff reflection, and tools to assess inclusive practices.

Section 5

Section 5 of the course covers the importance of assessing progress and ensuring continual improvement in LGBTQIA+ inclusive dental practice. It discusses the significance of patient feedback and staff reflection, as well as tools to assess inclusive practices. The section also covers incorporating change, progress, and challenges, as well as maintaining an LGBTQIA+ inclusive practice, and concludes with a summary of the key takeaways.

Course Reviews

⭐⭐⭐⭐⭐
As a dental professional, I found this course to be incredibly informative and relevant to my practice. I appreciated the focus on understanding LGBTQIA+ identities and legal protections, as well as the communication strategies for inclusive practice. The case studies and role-play exercises were particularly helpful in solidifying my understanding of these topics.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I highly recommend this course to other dental professionals. The emphasis on building an inclusive practice environment and assessing progress towards inclusive practices was excellent. The section on respectful communication techniques was especially valuable, and I feel much more equipped to provide ethical care for LGBTQIA+ patients as a result of taking this course.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course exceeded my expectations in terms of both depth and breadth of content. I appreciated the attention to detail in covering key concepts such as UK equality laws and recognising diversity within the LGBTQIA+ community. The tools provided to assess inclusive practices were also incredibly helpful and I feel confident in my ability to create a safe and welcoming environment for all patients.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

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The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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