Building Effective Communication with Dental Team Members

About This Course

This course offers a comprehensive approach to effective communication in dental practices, covering key principles such as active listening, conflict resolution, and public speaking techniques through case studies and various exercises.

Why Take This Course?

One common challenge that UK dental professionals face is communicating effectively with their patients. Poor communication can lead to misunderstandings, treatment errors, and a lack of trust between the patient and practitioner. This course addresses these issues by providing dental professionals with the skills and knowledge needed to communicate effectively with their patients, as well as with their colleagues and other members of the dental team. Through the course, dental professionals will learn how to overcome communication barriers, build high-performance teams, and handle difficult conversations. They will also enhance their communication skills for public speaking, making them more effective educators and advocates for oral health.

Enrolling in this course on effective communication in dental practice can help you understand the importance of effective communication, learn how to build high-performance teams, develop key principles of effective communication, and enhance your communication skills for public speaking. The course also covers communication barriers, conflict resolution, and handling difficult conversations through case studies, exercises, role play, and recap of key principles and techniques.

OPEN THE APP

How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to prepare constructively for challenging conversations, including understanding the technical aspects of the conversation, anticipating probable patient reactions, and structuring the information delivery accordingly.	1: Upon completing the course, participants are expected to have improved decision-making skills, with the ability to consider and evaluate a range of perspectives in the field of dentistry.
2: Upon completion, learners will have the capacity to manage conflicts effectively within the dental practice using techniques such as demonstrating empathy, active listening, providing factual explanations, seeking compromise solutions, and involving patients in the decision-making process.	2: As a result of taking this course, graduates should be better equipped to contribute to meaningful dialogue and discourse in dental communities, thereby potentially influencing new standards or best practice protocols.
3: Participants will demonstrate their ability to uphold ethical communication principles in all challenging situations, including honesty, transparency, respect, confidentiality, and securing informed consent.	3: Participants’ completion of the course should lead to a broadened understanding and application of ethical practices in challenging communication scenarios within their professional practice.
4: By the final session, learners will have mastered the SPIKES protocol as a structured approach to deliver unsettling news to patients in a sensitive and understanding manner.	4: The course intends to influence wider dental community conversations by promoting understanding, empathy, and patient-centred care through effective communication skills.
5: At the course’s conclusion, attendees will have developed the competency to manage real-world conflicts within a dental practice, demonstrated through role-play exercises that simulate patient interactions, potential conflicts, and applications of delivering bad news.	5: The course intends for attendees to become active advocates for patient involvement in decision-making processes and conflict resolution, helping to transform the dynamics of dentist-patient relationships.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers the importance of effective communication in dental practice, understanding communication barriers and the detrimental effects of poor communication, building high-performance teams, key principles of effective communication including verbal and non-verbal communication, active listening, clarity and conciseness, and feedback, communication styles for dental professionals, conflict resolution and handling difficult conversations, and enhancing communication skills for public speaking. The course includes case studies, exercises, role play, and recap of key principles and techniques.

Course Outline

Section 1

The course content of Section 1 covers the importance of effective communication in dental practice, including the role of communication, understanding communication barriers, and the detrimental effects of poor communication. It also delves into key principles of effective communication such as verbal and non-verbal communication, active listening, clarity and conciseness, and feedback. The section also covers effective communication styles for dental professionals, conflict resolution and handling difficult conversations, as well as enhancing communication skills for public speaking.

Section 2

The course content of Section 2 covers the importance of effective communication in dental practice, understanding communication barriers and their detrimental effects, building high-performance teams through effective communication, key principles of effective communication including verbal and non-verbal communication, active listening and its significance, clarity and conciseness, and feedback, effective communication styles for dental professionals, conflict resolution and handling difficult conversations, and enhancing communication skills for public speaking.

Section 3

Section 3 of the course covers the importance of effective communication in dental practice, including understanding communication barriers and the detrimental effects of poor communication. It also teaches key principles of effective communication, such as active listening and clarity, and effective communication styles for dental professionals. Conflict resolution and handling difficult conversations are also covered, as well as enhancing communication skills for public speaking.

Section 4

Section 4 of the course focuses on conflict resolution and handling difficult conversations in dental teams. It covers topics such as recognising the source of conflict, the importance of constructive feedback, techniques for handling difficult conversations, building trust and rapport, and effective conflict resolution case studies.

Section 5

Section 5 of the course content focuses on enhancing communication skills for public speaking, including essential skills for dental professionals, coping strategies for public speaking anxiety, techniques to improve engagement, achieving clarity and confidence, and a summary of key principles and techniques for effective communication within dental teams.

Course Reviews

⭐⭐⭐⭐⭐
This course was incredibly useful in teaching me how to effectively communicate with my patients. The case studies and exercises were particularly helpful in illustrating how to handle difficult conversations.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found this course to be an excellent resource for developing my communication skills as a dental professional. The section on non-verbal communication was especially insightful and has helped me to better understand my patients’ needs.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
As someone who has struggled with conflict resolution in the past, I found this course to be incredibly beneficial. The techniques provided for handling difficult conversations have been invaluable to me in my practice.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

Just log in free to the Enhanced CPD Pro app and browse the catalogue.

I don’t have an account with Enhanced CPD Pro

That’s fine. Just open the app and enter your email address. You’ll receive a one-time password to gain instant access.

What devices does the app work on?

The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

The CPD App Adored ❤️
by Dental Professionals Everywhere

• Alcohol and Dental Erosion: A Comprehensive Examination
• Oral Health and Dermatologic Conditions: A Dental Perspective
• Paediatric Sleep Medicine for Dental Professionals: Screening and Intervention
• Effective Listening Skills for Dental Practice Managers
• Dental Care Strategies for Individuals with Intellectual Disabilities