Better Case Presentations: Essential Active Listening Skills for Dental Professionals

About This Course

Learn the science and benefits of active listening in dental practice. Overcome barriers, boost patient trust, and optimize team communication. Enroll now.

Why Take This Course?

This course addresses a common problem that dental professionals face which is poor communication with patients. Active listening is essential in dental practice as it enables dental professionals to understand their patients better, build trust and rapport, and provide personalized care. However, many dental professionals struggle with effectively listening to their patients, which can lead to miscommunication, misunderstandings, and ultimately, poor treatment outcomes. This course provides comprehensive training on active listening, equipping dental professionals with the skills and knowledge to improve patient communication and care.

This course covers the concept of active listening in dental practice, the science behind it, and its benefits and barriers. It includes basic techniques, the role of paraphrasing and summarizing, non-verbal cues, and overcoming barriers. It also discusses the impact of active listening on patient trust, treatment adherence, and treatment outcomes, as well as how to implement it in dental communications, optimize dental team communications, and continuously practice and apply active listening skills.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, students will be able to identify and explain the concept of active listening and its role in dental practice.	1: Upon completion of the course, students are expected to actively listen to patient needs, establish rapport with patients, and clarify information through active listening techniques, resulting in improved patient care.
2: Upon completion, learners will have the capacity to incorporate active listening techniques, including paraphrasing, summarizing, and recognizing non-verbal cues, into dental appointments.	2: As a result of this course, learners will likely contribute to a culture of patient-centered care, promoting better communication and understanding in the field of dentistry.
3: Students will demonstrate their ability to structure patient consultations to facilitate active listening and optimize dental team communication.	3: The course should lead to improved active listening skills, including the ability to incorporate active listening techniques, structure patient consultations to facilitate active listening, and optimize dental team communication.
4: By the final session, participants will have mastered how to address challenges and overcome obstacles to active listening, including redesigning consultations with active listening at the forefront.	4: In the wider context, the course aims to contribute to a culture of empathy and understanding in healthcare, improving overall healthcare outcomes and patient satisfaction.
5: At the course’s conclusion, attendees will have developed the competency to establish rapport with patients, listen actively to patient needs, and clarify information through active listening techniques, resulting in improved patient care.	5: Following the course, the expectation is that students will demonstrate a greater understanding of the importance of active listening in dental practice and be able to apply active listening techniques to other aspects of their lives, promoting better communication and understanding in all areas.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 60 minutes of Enhanced Dental CPD

Course Description

This course covers the concept of active listening in dental practice, the science behind it, and its benefits and barriers. It includes basic techniques, the role of paraphrasing and summarizing, non-verbal cues, and overcoming barriers. It also discusses the impact of active listening on patient trust, treatment adherence, and treatment outcomes, as well as how to implement it in dental communications, optimize dental team communications, and continuously practice and apply active listening skills.

Course Outline

Section 1

Section 1 of the course covers the concept and importance of active listening in dental practice, the science behind it, and the benefits and barriers to active listening. It also includes basic techniques, non-verbal cues, and case studies on incorporating active listening techniques in dental appointments. The section concludes by highlighting how active listening enhances patient trust and satisfaction, mitigates misunderstandings, and optimizes dental team communications. It also provides guidance on implementing and continuously practicing active listening skills.

Section 2

Section 2 of this course focuses on the concept and importance of active listening in dental practice. It covers the basic techniques of active listening, the role of paraphrasing and summarizing, and non-verbal cues. The section also addresses the barriers to active listening and ways to overcome them. Additionally, there are case studies that demonstrate the real impact of active listening on patient trust, treatment adherence, and treatment outcomes. Finally, this section provides guidance on how to implement active listening in dental communications, create a culture of active listening, and evaluate progress in active listening skills.

Section 3

Section 3 covers the concept of active listening and its role in dental practice, as well as the science behind it and the benefits and barriers to implementing it. It also delves into active listening techniques, the impact it has on enhancing patient trust and satisfaction, and how it can mitigate misunderstandings and improve treatment adherence. The section concludes with implementing active listening in dental communications, encouraging a culture of active listening, and continuous application and practice.

Section 4

Section 4 of the course covers implementing active listening in dental communications. It includes structuring patient consultations, optimizing dental team communications, addressing challenges and overcoming obstacles to active listening, and redesigning a consultation with active listening at the forefront.

Section 5

Section 5 of the course focuses on the continuous application and practice of active listening. It covers topics such as embracing active listening as a habit, encouraging a culture of active listening in a dental practice, training and resources for enhancing active listening skills, evaluating progress in active listening, and a summary of the journey towards better case presentations with active listening.

Course Reviews

⭐⭐⭐⭐⭐
Really enjoyed the Active Listening course for dental professionals. It offered practical techniques for improving communication with patients and colleagues. The discussion on non-verbal cues was particularly useful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The course on Active Listening was a refreshing take on dental communication. It reinforced the importance of listening and the positive impacts it has on patient outcomes. The role of paraphrasing and summarizing was a great take-away for me.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
As a dental professional, I found the Active Listening course to be a valuable resource. The course provided an in-depth understanding of how listening benefits treatment adherence and patient trust. I appreciated the emphasis on continuous practice and optimization of skills.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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