Beyond the Chair – Patient Follow-Up Disputes and its Resolution in Dental Practice

About This Course

This course teaches dental professionals how to identify and resolve different types of conflicts in the workplace through effective communication strategies and conflict resolution models. It also covers managing team conflict and reflective practice for conflict resolution.

Why Take This Course?

The course addresses a common problem that dental professionals face, which is conflict within the workplace. Conflict can arise from a variety of sources, including disagreements between team members, misunderstandings with patients, or differences in communication styles. These conflicts can lead to negative outcomes such as decreased productivity, lowered morale, and ultimately, a negative impact on patient care. The course provides dental professionals with the tools and strategies they need to identify, manage, and resolve conflicts effectively, leading to a more positive work environment and improved patient outcomes.

This course on conflict resolution in dental practices is beneficial because it equips individuals with the necessary skills to recognize and effectively manage conflict in the workplace. It covers a range of topics including identifying signs of conflict, communication strategies for resolution, and various conflict resolution models and techniques. Additionally, the course includes practical approaches for managing team conflict and reflective practice, which can lead to improved workplace dynamics and overall productivity.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to identify and understand various types of conflicts within the context of a dental practice.	#REF!
2: Upon completion, learners will have the capacity to apply active listening, empathy, and assertive communication as tools for conflict resolution.
3: Participants will demonstrate their ability to utilize techniques such as negotiation, mediation, and planning for difficult conversations to effectively manage conflicts.
4: By the final session, learners will have mastered the strategies and techniques for fostering a positive work culture and for implementing effective conflict resolution policies in their own dental practice.
5: At the course’s conclusion, attendees will have developed the competency to self-assess their own conflict resolution styles and to create a personal action plan for improving their conflict resolution skills.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers recognizing different types and sources of conflict in dental practices, identifying signs of conflict, and providing effective communication strategies for conflict resolution. It also includes an introduction to different conflict resolution models and techniques, managing team conflict, and reflective practice for conflict resolution.

Course Outline

Section 1

Section 1 of the course covers recognizing conflict and its types, understanding conflict and its stages, identifying sources of conflict, and recognizing signs of conflict through a case study. It also includes communicative strategies for conflict resolution, such as the art of effective communication, active listening, and the role of non-verbal communication. Additionally, it covers conflict resolution techniques and models, such as the Thomas Kilmann Conflict Mode Instrument and Fisher and Ury’s BATNA concept. The course also provides strategies for managing team conflict and building consensus, as well as reflective practice for conflict resolution.

Section 2

This section covers recognizing conflict and its types, communicative strategies for conflict resolution, conflict resolution techniques and models, managing team conflict and building consensus, and reflective practice for conflict resolution. Topics include understanding conflict, identifying sources and stages of conflict, effective communication, conflict resolution models, and reflective practice for conflict resolution.

Section 3

Section 3 of the course covers recognizing and understanding conflict in dental practices, including the types and sources of conflict, the stages of conflict, and recognizing signs of conflict through a case study. The section also covers communicative strategies for conflict resolution, such as effective communication, active listening, and non-verbal communication, as well as techniques and models for resolving conflicts, including the Thomas Kilmann Conflict Mode Instrument and Fisher and Ury’s BATNA concept. The course also covers managing team conflict and building consensus, and reflective practice for conflict resolution.

Section 4

Section 4 of the course covers managing team conflict and building consensus. It includes nurturing a positive environment amidst disagreement, facilitating productive conflicts, collaborative problem solving for team conflicts, strategies for building consensus, and analyzing a real-world example of team conflict and resolution.

Section 5

Section 5 of this course covers reflective practice for conflict resolution, which includes understanding what reflective practice is and how it can be implemented in dentistry for conflict resolution. It also covers the benefits and challenges of reflective practice in conflict situations, as well as keeping a reflective practice diary. The section ends with a summary of the course and a reflective analysis.

Course Reviews

⭐⭐⭐⭐⭐
Great course! The conflict resolution strategies were practical and easy to implement in real-life scenarios.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course provided valuable insights on managing team conflict and improving communication among staff members.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I appreciated the focus on reflective practice for conflict resolution. It’s important to constantly evaluate and improve our methods for resolving conflicts in the workplace.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

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The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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