Championing Positive Work Culture: Emotional Intelligence for Dental Hygienists

About This Course

This course delves into the role of emotional intelligence in dentistry, covering important topics such as self-awareness, relationship management, and dental anxiety. Participants will engage in various exercises and case studies to apply emotional intelligence in their practice.

Why Take This Course?

Dental professionals in the UK often face the challenge of managing patient anxiety and building strong relationships with their patients. This can be especially difficult when patients have dental phobias and are in distress during their appointments. The course on emotional intelligence aims to equip dental professionals with the skills they need to better understand and manage their own emotions, as well as those of their patients. By learning how to be more self-aware, socially aware, and skilled in relationship management, dental professionals can create a more positive experience for their patients and build stronger, long-lasting relationships.

The course on emotional intelligence in dentistry is beneficial because it provides a comprehensive understanding of emotional intelligence and its role in the dental profession. This includes enhancing self-awareness and emotional self-management, as well as strengthening social awareness and relationship management. The course also covers managing dental anxiety with emotional intelligence and advancing professionally with emotional intelligence. The use of case studies, exercises, role plays, and thought experiments helps participants apply emotional intelligence in their practice and improve patient care.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to define emotional intelligence and describe its relevance in dental practice.	1: Upon completion of the course, participants are expected to demonstrate enhanced emotional intelligence, driving more empathetic, effective, and tailored patient communication and interaction.
2: Upon completion, learners will have the capacity to recognize and manage their own emotions in a dental practice setting.	2: As a result of this course, learners will likely contribute to the overall improvement of dentist-patient relationships, potentially enhancing patient trust and satisfaction in the dental care community.
3: Participants will demonstrate their ability to use emotional intelligence to foster improved communication, and conflict resolution within their dental practice.	3: The course should lead to notable improvement in learners’ capabilities to make independent, emotionally intelligent decisions in complex professional scenarios.
4: By the final session, learners will have mastered applying empathy and emotional intelligence principles to enhance patient interaction and manage difficult situations.	4: In the wider context, the course aims to contribute to elevating the standards of the dental care service, fostering a more patient-centric approach through emotionally intelligent practitioners.
5: At the course’s conclusion, attendees will have developed the competency to use emotional intelligence for professional growth, including stress management and effective leadership.	5: Following the course, the expectation is that attendees will be better equipped to manage their emotions, respond suitably to others’, and handle patient interactions professionally and empathetically.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course is designed to provide an in-depth understanding of emotional intelligence and its role in dentistry. It covers the foundations of emotional intelligence, enhancing self-awareness and emotional self-management, strengthening social awareness and relationship management, managing dental anxiety with emotional intelligence, and advancing professionally with emotional intelligence. The course includes case studies, exercises, role plays, and thought experiments to help participants apply emotional intelligence in their practice.

Course Outline

Section 1

Section 1 of the course on Emotional Intelligence in Dentistry covers the foundations of emotional intelligence, including an introduction to emotional intelligence, understanding its role and importance in dentistry, the components of emotional intelligence, and its impact on patient care. It also focuses on enhancing self-awareness and emotional self-management, strengthening social awareness and relationship management, managing dental anxiety with emotional intelligence, and advancing professionally with emotional intelligence.

Section 2

Section 2 of the course focuses on enhancing self-awareness and emotional self-management, strengthening social awareness and relationship management, managing dental anxiety with emotional intelligence, and advancing professionally with emotional intelligence. Students will learn the role of self-awareness and emotional self-control in dentistry, techniques for interpreting and responding to patient emotions, and strategies for effective communication in difficult patient interactions. The section also covers the use of emotional intelligence in professional development and leadership in the field of dentistry.

Section 3

Section 3 of the course focuses on strengthening social awareness and relationship management in a dental environment. This includes recognizing and interpreting patient emotions, building strong patient relationships through emotional intelligence, handling difficult conversations with patients, and applying emotional intelligence in difficult patient interactions.

Section 4

Section 4 of the course covers managing dental anxiety with emotional intelligence. This includes understanding the causes and symptoms of dental anxiety, using emotional intelligence techniques to ease anxiety, developing empathy to connect with patients on a deeper level, communicating effectively with anxiety-ridden patients, and practicing a thought experiment for approaching anxious patients.

Section 5

Section 5 of the course covers how emotional intelligence can be used to advance professionally in dentistry. It discusses balancing technical skills with emotional intelligence, coping with professional stress, and utilizing emotional intelligence in leadership roles. The section concludes with a summary of the main learnings and how to apply emotional intelligence in dentistry.

Course Reviews

⭐⭐⭐⭐⭐
The course provided valuable insights on how emotional intelligence can help dentists better connect with their patients and colleagues. I particularly appreciated the practical exercises that helped me develop my emotional self-awareness and self-management skills.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found this course to be a game-changer in my practice. The strategies and techniques discussed in the course have helped me build stronger relationships with my patients and colleagues, ultimately leading to better clinical outcomes. The case studies and role plays were especially helpful in solidifying my understanding of emotional intelligence.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I highly recommend this course to any dental professional looking to improve their patient care and practice management skills. The course is well-organized and engaging, and the content is relevant and immediately applicable. The exercises and thought experiments were especially helpful in developing my emotional intelligence skills.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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