Enhanced CPD Pro

Deepening Patient Relationships: Applying Design Thinking for Empathetic Consultations

September 5, 2023 | by dental.cpdpro.org.uk


About This Course

Learn how to apply design thinking in dentistry with this course! Topics include patient perspective, ideation, prototyping, empathetic strategies, and more. Ideal for dental professionals looking to enhance patient interaction and transform challenges into opportunities.

Why Take This Course?

The course addresses a common problem faced by UK dental professionals, which is the need to constantly improve patient care, enhance patient satisfaction, and stay updated with the latest technologies and techniques. Design thinking provides a structured approach to problem-solving that can help dental professionals to identify patient needs, generate innovative ideas, and implement effective solutions. By applying design thinking in dentistry, professionals can create patient-centric experiences, streamline processes, and improve overall outcomes. The course provides a comprehensive approach to design thinking, covering all aspects of its application in dentistry, from patient empathy to change management.

This course on design thinking in dentistry covers a wide range of topics such as empathetic patient interaction, problem-solving, and change management. It includes case studies, practical applications, and techniques for implementing design thinking in dental practice and laboratories. The course can be beneficial for dental professionals looking to enhance their patient interaction, problem-solving skills, and adaptability to technological advancements in the industry.

How This Course Supports GDC Enhanced Dental CPD

logo of the General Dental Council“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life”
General Dental Council
Learning ObjectivesAnticipated Outcomes
1: By the end of this course, learners will be able to apply the principles of design thinking to develop innovative and patient-centric solutions in dental practices.1: Upon completion of the course, participants are expected to apply design thinking principles to transform and innovate their dental labs, leading to more efficient workflows and improved communication with dental professionals and patients alike.
2: Upon completion, learners will have the capacity to integrate empathetic strategies into their patient interactions, leading to enhanced patient experiences.2: As a result of this course, learners will likely contribute to the evolution of the dentistry field, pushing for more strategic, empathetic and human-centred approaches in lab operations and creating prosthetics.
3: Participants will demonstrate their ability to transform dental lab workflows and processes by implementing design thinking techniques.3: The course should lead to a broad change in learners’ ability to identify problems and ideate solutions, ultimately enhancing their problem-solving skills and strategic thinking abilities within the context of dental lab operations.
4: By the final session, learners will have mastered the use of design thinking tools such as ideation, prototyping, and testing in the context of dentistry.4: In the wider context, the course aims to contribute to a shift in the dentistry field towards more user-centric practices, potentially improving patient satisfaction and the overall quality of dental care.
5: At the course’s conclusion, attendees will have developed the competency to anticipate and navigate changes in the dental industry using a design thinking approach.5: Following the course, the expectation is that attendees will implement design thinking in their daily work, changing the way they approach and solve problems, leading to more innovative and patient-centric solutions in dental labs.

Regulatory Standards

✅ A – Effective Communication
✅ B – Effective Management
✅ C – Maintenance in Field of Practice
✅ D – Maintenance in Patient Confidence
✅ Caring
✅ Effective
✅ Leadership
✅ Responsive
✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers the application of design thinking in dentistry, with topics including the essence of design thinking, understanding patient perspective through empathy, problem definition and transforming ideas into practical solutions through ideation, prototyping, and testing. Case study analyses are presented for implementing design thinking in real dental scenarios. This is followed by a section on practising empathy in dental practice, exploring empathetic strategies, tools, and techniques, empathetic mapping, and enhancing patient interaction through effective empathy mapping. Next, design thinking is applied to dental laboratories, with a focus on effective methods for technicians and how design thinking can transform challenges into opportunities. The course then explores design thinking as a catalyst for change in the dental industry, with techniques for effective change management, adaptability, flexibility, and technology integration. Finally, the course integrates design thinking in dental therapies, with a practical approach to ideation, feedback, and execution.

Course Outline

Section 1

Section 1 of the course covers the basics of design thinking and its application in dentistry. It includes understanding the essence of design thinking, practicing empathy to better understand patient perspective, accurately framing real-life problems, transforming ideas into practical solutions, and implementing design thinking in real dental scenarios through case study analysis.

Section 2

Section 2 of the course focuses on using design thinking to enhance patient interaction in dentistry. It covers the importance of empathy in dental practice, strategies for empathetic communication, and tools for understanding patient needs. Additionally, it explores how design thinking can be used to transform dental labs and the entire dental industry through effective change management and technology integration. Finally, it addresses the future of dental therapy and how design thinking can shape its evolution.

Section 3

Section 3 of the course focuses on the implementation of Design Thinking in dental laboratories. The section highlights the impact of Design Thinking on the workflow efficiency of technicians and offers effective methods on how they can incorporate Design Thinking into their work. The section also includes case studies that showcase the successful adoption of Design Thinking strategies in dental laboratories.

Section 4

Section 4 of the course focuses on the use of design thinking in the evolving dental industry. It covers topics such as the role of design thinking as a catalyst for change in the industry, effective change management techniques, adaptability and flexibility in design thinking, technology integration, and applying design thinking in change management within dental practices.

Section 5

Section 5 of this course focuses on the future of oral care and the integration of design thinking in dental therapies. It covers the practical approach to incorporating design thinking in dental therapy, transforming ideation into execution, and the role of feedback in design thinking. The section also provides a course summary that emphasizes the transformative power of design thinking in dentistry.

Course Reviews

This course revolutionized the way I approach dental problem-solving. I now use design thinking in my daily practice to understand patients’ needs better and create innovative solutions for them.

✅ Met Course Objectives✅ Met Course Outcomes✅ Would Recommend ✅ Had Positive Impact

The course provides a comprehensive overview of design thinking in dentistry, with practical case studies and techniques for implementing it in real-world scenarios. Highly recommended for dental professionals looking to enhance their problem-solving skills.

✅ Met Course Objectives✅ Met Course Outcomes✅ Would Recommend ✅ Had Positive Impact

I was blown away by how much this course changed my perspective on empathy in dental practice. The techniques presented helped me connect with patients on a deeper level, leading to increased patient satisfaction and better treatment outcomes.

✅ Met Course Objectives✅ Met Course Outcomes✅ Would Recommend ✅ Had Positive Impact

How do I access this course?

Just log in free to the Enhanced CPD Pro app and browse the catalogue.

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