Demonstrating Procedures: Effective Communication for Dental Technicians

About This Course

Learn effective communication skills for dental professionals with this course. Topics include verbal and non-verbal communication, public speaking, patient education, and more. Exercises and case studies included.

Why Take This Course?

The course addresses a common problem faced by dental professionals in the UK – communication. Effective communication is crucial in the dental field, whether it’s explaining procedures to patients, collaborating with colleagues or communicating with regulatory authorities. However, healthcare professionals, including dental professionals, often face communication barriers that can hinder effective communication. This course provides dental professionals with the necessary skills and tools to overcome these barriers and communicate more effectively with patients, colleagues, and other stakeholders.

The course teaches effective communication skills for dental professionals, including the importance of communication, verbal and non-verbal communication, overcoming communication barriers, public speaking, demonstrating dental procedures, patient communication and education, and legal and professional responsibilities. Exercises and case studies are included.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to effectively articulate complex dental issues to patients in a clear and comprehensible manner.	1: Upon completion of the course, participants are expected to exhibit improved skills in managing their presentation anxiety and effectively conducting dental training.
2: Upon completion, learners will have the capacity to utilize advanced public speaking techniques to deliver impactful dental health education sessions.	2: As a result of this course, learners will likely influence their dental practices and academic environments by implementing knowledge and strategies gained from this course.
3: Participants will demonstrate their ability to promote open and effective communication within dental teams, using case studies and interactive exercises.	3: The course should lead to enhanced ability in addressing unexpected situations, distractions during presentations and effectively responding to questions and feedback.
4: By the final session, learners will have mastered the skill of designing patient-centered, engaging, and empathetic communications.	4: In the wider context, the course aims to contribute to the elevation of dental education standards by equipping trainees with advanced training skills, knowledge on feedback use, reflective practice, online learning, and continuous professional development.
5: At the course’s conclusion, attendees will have developed the competency to incorporate feedback and assess the effectiveness of their communication approaches for continuous improvement.	5: Following the course, the expectation is that attendees will have embedded a culture of lifelong learning and continuous professional development in their professional practices.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course teaches effective communication skills for dental professionals, including the importance of communication, verbal and non-verbal communication, overcoming communication barriers, public speaking, demonstrating dental procedures, patient communication and education, and legal and professional responsibilities. Exercises and case studies are included.

Course Outline

Section 1

This section of the course covers the importance of effective communication in dental practice, including verbal and non-verbal communication and the barriers that can hinder it. It also includes the fundamentals of public speaking, such as organizing presentations and engaging the audience, as well as demonstrating dental procedures effectively with the use of visual aids. Patient communication and education is also emphasized, including communicating with different types of patients and explaining dental procedures. The section concludes with strategies for incorporating communication skills in dental practice, professional responsibility, legal aspects, and continuous professional development.

Section 2

Section 2 of the course covers the fundamentals of effective communication in dental practice, including understanding the importance of verbal and non-verbal communication, identifying barriers to effective communication, and engaging with patients through public speaking and demonstrations of dental procedures. The section also covers patient communication and education, with exercises aimed at explaining complex dental procedures to patients and encouraging their participation. Finally, the section emphasizes the importance of incorporating communication skills into daily practice, professional responsibility, and continuous professional development.

Section 3

This section covers the importance of effective communication in dental practice, including verbal and non-verbal communication, identifying communication barriers, and interprofessional communication. It also includes fundamentals of public speaking, organising presentations, engaging audiences, and overcoming fear of public speaking. Demonstrating dental procedures effectively, using visual aids, and communicating with patients of different types are also discussed, as well as the legal aspects of communication, professional responsibility, and continuous professional development.

Section 4

Section 4 of this course covers patient communication and education, including the importance of communication in patient education, strategies for communicating with different types of patients, explaining dental procedures to patients, and encouraging patient participation. The section also includes a role-play exercise for explaining a complex dental procedure to a patient and explores the legal aspects and professional responsibilities of communication in dental practice. Finally, the section concludes with a summary of the key concepts covered throughout the course.

Section 5

Section 5 of this course focuses on the mastery and implementation of effective communication skills in dental practice. It covers topics such as professional responsibility, legal aspects of communication, and continuous professional development. This section provides a summary of the key concepts discussed throughout the course, ensuring that dental technicians have a thorough understanding of effective communication in their profession.

Course Reviews

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This course provided valuable insights on the latest advancements in dental technology and how they can be used to improve patient care and outcomes.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I appreciated the emphasis on ethical considerations in dentistry and how to navigate complex ethical dilemmas in practice. The case studies provided helpful examples.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found the section on patient education particularly useful, as it offered practical strategies and tools for effectively communicating with patients and promoting their oral health.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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