Diverse Workforce, Unified Mission: Approaching Cultural Differences and Avoiding Conflicts in Dental Care Teams

About This Course

Learn effective conflict resolution strategies for dental practices with this in-depth course. Gain insights into communication, techniques, and team management.

Why Take This Course?

This course addresses a common challenge faced by UK dental professionals, which is managing conflict within their practice. Conflict can arise from a variety of sources, such as miscommunication, personality clashes, or differing opinions on treatment plans. The course provides learners with a comprehensive understanding of conflict and its various types, sources, stages, and signs, as well as communicative strategies for conflict resolution. It also introduces conflict resolution techniques and models, and strategies for managing team conflict and building consensus. Finally, the course focuses on reflective practice for conflict resolution, specifically in dentistry. By completing this course, dental professionals can develop the skills and knowledge they need to effectively manage conflict in their practice and create a positive work environment.

This course provides an in-depth understanding of conflict and its various types within dental practices. It covers communicative strategies for conflict resolution, conflict resolution techniques and models, managing team conflict and building consensus, and reflective practice for conflict resolution. Through case studies and role-play exercises, learners will gain practical skills and knowledge to effectively manage conflicts in a dental practice setting. The course also emphasizes the importance of reflective practice for continuous improvement.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to identify and understand different conflict management styles and their impact on conflict situations.	#REF!
2: Upon completion, learners will have the capacity to effectively communicate, using skills such as active listening and assertive expression, to resolve conflicts.
3: Participants will demonstrate their ability to apply effective negotiation principles, balancing assertiveness and empathy to ensure mutual satisfaction.
4: By the final session, learners will have mastered techniques for managing emotional triggers, confronting behavior and defusing tense situations, particularly while dealing with challenging individuals or circumstances.
5: At the course’s conclusion, attendees will have developed competency in promoting teamwork and collaboration within their practice to reduce conflict and enhance harmony.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

This course is designed to provide learners with an in-depth understanding of conflict and its various types, specifically within dental practices. It begins by defining conflict and then further breaking down the various types, sources, stages, and signs of conflict, supported by a case study. The next section focuses on communicative strategies for conflict resolution. It emphasizes the importance of effective communication, active listening, empathy, and non-verbal communication in managing conflict. The section also provides insights into defensive communication and includes role-play exercises to practice these communication strategies in conflict scenarios. The course then transitions into conflict resolution techniques and models. It introduces various models and tools such as the Thomas Kilmann Conflict Mode Instrument and Fisher and Ury’s BATNA concept. In addition, it reviews other conflict resolution techniques and includes an activity where participants can apply these models. Next, the course addresses managing team conflict and building consensus. It introduces the concept of nurturing a positive environment amidst disagreements, facilitating productive conflicts, and collaborative problem-solving strategies for resolving team conflicts. It also discusses strategies for building consensus within teams and includes an analysis of a real-world example. The final section of the course focuses on reflective practice for conflict resolution, specifically in dentistry. This section explains what reflective practice is, how to implement it for conflict resolution, and its benefits and challenges. The course concludes with the maintenance of a reflective practice diary and a course summary, followed by a reflective analysis.

Course Outline

Section 1

Section 1 of the course covers recognizing conflict and its types, understanding conflict and its stages, identifying sources of conflict, and recognizing signs of conflict through a case study. It also includes communicative strategies for conflict resolution, such as the art of effective communication, active listening, and the role of non-verbal communication. Additionally, it covers conflict resolution techniques and models, such as the Thomas Kilmann Conflict Mode Instrument and Fisher and Ury’s BATNA concept. The course also provides strategies for managing team conflict and building consensus, as well as reflective practice for conflict resolution.

Section 2

This section covers recognizing conflict and its types, communicative strategies for conflict resolution, conflict resolution techniques and models, managing team conflict and building consensus, and reflective practice for conflict resolution. Topics include understanding conflict, identifying sources and stages of conflict, effective communication, conflict resolution models, and reflective practice for conflict resolution.

Section 3

Section 3 of the course covers recognizing and understanding conflict in dental practices, including the types and sources of conflict, the stages of conflict, and recognizing signs of conflict through a case study. The section also covers communicative strategies for conflict resolution, such as effective communication, active listening, and non-verbal communication, as well as techniques and models for resolving conflicts, including the Thomas Kilmann Conflict Mode Instrument and Fisher and Ury’s BATNA concept. The course also covers managing team conflict and building consensus, and reflective practice for conflict resolution.

Section 4

Section 4 of the course covers managing team conflict and building consensus. It includes nurturing a positive environment amidst disagreement, facilitating productive conflicts, collaborative problem solving for team conflicts, strategies for building consensus, and analyzing a real-world example of team conflict and resolution.

Section 5

Section 5 of this course covers reflective practice for conflict resolution, which includes understanding what reflective practice is and how it can be implemented in dentistry for conflict resolution. It also covers the benefits and challenges of reflective practice in conflict situations, as well as keeping a reflective practice diary. The section ends with a summary of the course and a reflective analysis.

Course Reviews

⭐⭐⭐⭐⭐
Great course that provided me with valuable insights and tools to manage conflicts within my dental practice. The role-play exercises were particularly helpful in practicing effective communication strategies. Highly recommend.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found this course to be very comprehensive and well-organized. The section on team conflict and consensus-building was especially useful in improving collaboration within my practice. Overall, a worthwhile investment.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
As a dental professional, I appreciated the focus on reflective practice for conflict resolution. This course provided practical techniques and models for managing conflicts, as well as tools for ongoing self-reflection and improvement. I would definitely recommend it to colleagues.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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