Effective Communication with Pediatric Patients for Dental Hygienists

About This Course

This course explores neuropsychological development in children, communication techniques, and building trust with pediatric patients. Learn to handle challenging situations and improve communication skills.

Why Take This Course?

The course addresses a common problem faced by UK dental professionals, which is the challenge of treating pediatric patients with dental anxiety and fear. It provides techniques to understand child psychology, build trustful relationships, and handle challenging situations, such as dealing with fearful and hyperactive patients, conveying unpleasant news, and managing difficult patient interactions. The course also covers basic principles of communication, verbal and non-verbal communication techniques, and the importance of active listening and positive reinforcement, which are essential skills for dental professionals to have when treating pediatric patients.

This course is beneficial as it covers a wide range of topics related to understanding and communicating with pediatric patients in a dental setting. It addresses common behaviors and emotional responses in children, techniques for understanding child psychology, and ways to ease dental anxiety and build trustful relationships with patients. The course also covers basic principles of communication, including verbal and non-verbal techniques, as well as how to handle challenging situations with patients. The case study on Matilda’s first dental visit provides real-world examples and the course concludes with practical tips for self-assessment and improvement.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to understand the importance of effective communication and employ key strategies in their dental practice.	#REF!
2: Upon completion, learners will have the capacity to demonstrate emotional intelligence in patient and colleague interactions, enhancing their rapport and communication efficacy.
3: Participants will demonstrate their ability to manage conflicts within their dental practice, employing practical strategies for resolution and prevention.
4: By the final session, learners will have mastered the use of modern communication technologies in dentistry and the benefit they bring to patient interactions.
5: At the course’s conclusion, attendees will have developed the competency to craft a Continuing Professional Development plan focused on enhancing their communication skills.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers topics such as understanding neuropsychological development in children, common behaviors and reactions in a dental setting, emotional responses in children, techniques to understand child psychology, and a case study on Matilda’s first dental visit. It also covers basic principles of communication, verbal and non-verbal communication techniques, the importance of active listening and positive reinforcement, and role-plays to practice communication. Building trustful relationships with pediatric patients is discussed, including techniques to ease dental anxiety, educating children about dental health, and real-life demonstrations to build trust. Handling challenging situations such as dealing with fearful and hyperactive patients, conveying unpleasant news, and managing difficult patient interactions are also addressed. Finally, the course concludes with a summary and reflection, including refining communication skills, self-assessment, practical tips for improvement, and a course summary.

Course Outline

Section 1

Section 1 of the course focuses on understanding pediatric patients and their unique needs within a dental setting. It covers topics such as neuropsychological development in children, common behaviors and reactions, emotional responses, and techniques to understand child psychology. In addition, the section explores the basic principles of communication, including verbal and nonverbal communication techniques, active listening, and positive reinforcement. The course also teaches how to build trustful relationships with pediatric patients and handle challenging situations like fear, hyperactivity, and conveying unpleasant news. Finally, the section ends with a summary and reflection on the principles and skills learned.

Section 2

Section 2 of the course focuses on the basic principles of communication and building a trustful relationship with pediatric patients. It covers techniques for verbal and non-verbal communication, active listening, and positive reinforcement. The section also includes real-life demonstrations and case studies to help understand how to establish trust and ease dental anxiety in children. Additionally, it discusses solutions for handling challenging situations, such as fearful patients or hyperactive children, and concludes with a summary and reflection on the principles of pediatric communication and practical tips for further improvements.

Section 3

Section 3 of the course focuses on understanding and building trust with pediatric patients. It covers neuropsychological development in children, common behaviors and reactions in a dental setting, emotional responses in children, techniques to understand child psychology, and case studies. Additionally, it includes basic principles of communication such as verbal and non-verbal communication techniques, active listening, and positive reinforcement through role-plays, as well as real-life demonstrations to build trust with children. Handling challenging situations is also discussed, including dealing with fearful patients, hyperactive children, conveying unpleasant news, and solutions for common dental conflicts with children, followed by a summary and reflection.

Section 4

Section 4 of the course focuses on handling challenging situations in pediatric dentistry, including fearful patients, hyperactive children, conveying unpleasant news, and common conflicts. The section also includes a scenario analysis of difficult patient interactions.

Section 5

Section 5 of the course focuses on summarizing the principles of pediatric communication, refining communication skills with children, self-reflection and assessment, practical tips for further improvements, and a course summary and reflection.

Course Reviews

⭐⭐⭐⭐⭐
Extremely helpful course! I learned valuable techniques to ease dental anxiety and build trust with pediatric patients. The case study on Matilda’s first dental visit was particularly insightful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I highly recommend this course for any dental professional working with children. The section on understanding child psychology was eye-opening and the role-play practice for communication skills was extremely beneficial.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
As a seasoned pediatric dentist, I found this course to be a great refresher on effective communication techniques and handling challenging patient interactions. The real-life demonstrations and practical tips for improvement were very useful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

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The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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