Effective Listening Skills for Dental Practice Managers

About This Course

Improve your communication skills and become a better listener in a dental practice setting with this course. Learn active and empathetic listening techniques, handling feedback, and resolving conflicts.

Why Take This Course?

This course addresses the common problem that UK dental professionals face regarding communication skills in their practice. Effective listening is crucial in a dental practice setting, and this course provides valuable insights on the importance of listening, barriers that hinder effective listening, active listening skills, and empathetic listening techniques. It also offers guidance on handling employee feedback and improving team communication. By completing this course, dental professionals can enhance their communication skills and provide better patient care while fostering a supportive work environment.

This course is beneficial for dental practice managers and employees as it focuses on improving communication skills, specifically listening skills. It covers various topics such as the importance of effective listening, active listening skills, empathetic listening techniques, handling employee feedback, and improving team communication. The course includes case studies and role-play activities to help practice and enhance these skills.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, students will be able to demonstrate active listening skills and identify barriers to effective communication in a dental practice setting.	1: Upon completion of the course, students are expected to demonstrate improved listening and communication skills, enhancing patient care and team dynamics within the dental practice.
2: Upon completion, learners will have the capacity to apply empathetic listening techniques in challenging situations and provide compassionate care to patients.	2: As a result of this course, learners will likely contribute to an elevated standard of service for dental patients by implementing empathetic listening techniques and creating more supportive communication environments.
3: Students will demonstrate their ability to effectively facilitate team meetings and create a supportive communication environment within the dental practice.	3: The course should lead to heightened collaboration within dental teams through the mastery of effective team meetings and conflict resolution strategies.
4: By the final session, participants will have mastered the process of handling constructive criticism and using employee feedback to enhance workplace outcomes.	4: In the wider context, the course aims to contribute to the overall improvement of professional dental care by fostering open communication, better understanding of patients’ needs, and enhancing teamwork in dental practices.
5: At the course’s conclusion, attendees will have developed the competency to resolve conflicts through active listening and improve overall team communication.	5: Following the course, the expectation is that students will actively seek, utilize, and appreciate employee feedback in order to make meaningful workplace improvements and elevate the quality of care provided to patients.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

This course focuses on improving communication skills, with an emphasis on listening, in a dental practice setting. It begins by exploring the importance of listening in communication, highlighting its benefits for practice managers and the barriers that may hinder effective listening. A case study is provided to illustrate methods of overcoming these barriers. The second part of the course delves into active listening skills, covering its components, techniques, and the role of nonverbal communication. An exercise is included to help practice these techniques and improve active listening skills. The third section emphasizes empathetic listening in dental practices. It explores the role of empathy in patient care and provides techniques for empathetic listening. This module also includes a role-play activity designed to enhance these skills, especially when dealing with challenging situations. In the fourth section, the course covers listening to employee feedback. The module encourages open communication, provides guidance on structuring feedback sessions, and offers strategies for handling constructive criticism. A scenario is included to aid in understanding how to respond to employee feedback effectively. The course concludes with a module on improving team communication within the dental practice. It offers tips on building a supportive communication environment, facilitating effective team meetings, and resolving conflicts through listening. An activity is provided for conflict resolution through active listening.

Course Outline

Section 1

Section 1 of the course covers the importance of listening in communication and its benefits for practice managers, as well as the barriers to effective listening and techniques to overcome them. It also focuses on developing active listening skills, empathetic listening in patient care, and the value of employee feedback and team communication.

Section 2

The course content of Section 2 focuses on the importance of listening in a dental practice, developing active listening skills, empathetic listening with patients, listening to employee feedback, and improving team communication. The section includes topics such as the role of listening in communication, benefits of effective listening, barriers to effective listening, techniques for active listening, nonverbal communication, structuring feedback sessions, conflict resolution, and fostering empathy in the workplace.

Section 3

Section 3 of the course covers the importance of listening in dental practices, including the benefits of effective listening for practice managers, barriers to effective listening, and how to overcome these barriers. The section also covers how to develop active listening skills, including components of active listening and techniques for enhancing these skills. Additionally, the section focuses on empathetic listening in patient care, demonstrating empathy in challenging situations, and fostering empathy in dental practices. The course also covers listening to employee feedback, structuring feedback sessions, handling constructive criticism, and valuing employee input. Finally, the section focuses on improving team communication, building a supportive communication environment, facilitating effective team meetings, resolving conflicts through listening, and strengthening team communication.

Section 4

Section 4 of this course focuses on the importance of listening to employee feedback and improving team communication. It covers topics such as encouraging open communication in the workplace, structuring feedback sessions, handling constructive criticism, building a supportive communication environment, facilitating effective team meetings, and resolving conflicts through active listening. The goal of this section is to help practice managers foster a culture of open communication and collaboration within their dental practices.

Section 5

Section 5 of the course focuses on improving team communication. It covers topics such as building a supportive communication environment, facilitating effective team meetings, resolving conflicts through listening, and strengthening team communication.

Course Reviews

⭐⭐⭐⭐⭐
This course exceeded my expectations. I found the section on empathetic listening particularly useful, especially when dealing with anxious patients.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I highly recommend this course. The exercise on active listening techniques was very helpful and allowed me to immediately apply them in my practice.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found the section on team communication to be valuable. The tips for facilitating effective team meetings have improved the overall atmosphere in my practice.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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