Effective Listening Skills for Dental Practice Managers

About This Course

Enhance your communication skills in dental practices by taking this course on the importance and development of listening skills. Learn about active and empathetic listening, improving employee feedback, and building a supportive communication environment for your team.

Why Take This Course?

This course addresses the common problem of communication breakdowns in dental practices, which can lead to misunderstandings and result in unsatisfactory patient experiences. By focusing on the development of listening skills, the course provides dental professionals with the tools necessary to effectively communicate with their patients and colleagues. The course covers a range of topics, from the importance of listening and potential barriers to effective listening, to techniques for active and empathetic listening, handling employee feedback, and improving team communication. By completing this course, dental professionals will be better equipped to provide high-quality patient care and work collaboratively with their colleagues.

This course focuses on enhancing communication skills in dental practices by emphasizing the importance and development of listening skills. It covers topics such as active listening, empathetic listening, and improving team communication through open communication and conflict resolution techniques. The course is beneficial for practice managers and employees who want to improve patient care, employee feedback, and team communication in their dental practice.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, students will be able to demonstrate active listening skills and identify barriers to effective communication in a dental practice setting.	1: Upon completion of the course, students are expected to demonstrate improved listening and communication skills, enhancing patient care and team dynamics within the dental practice.
2: Upon completion, learners will have the capacity to apply empathetic listening techniques in challenging situations and provide compassionate care to patients.	2: As a result of this course, learners will likely contribute to an elevated standard of service for dental patients by implementing empathetic listening techniques and creating more supportive communication environments.
3: Students will demonstrate their ability to effectively facilitate team meetings and create a supportive communication environment within the dental practice.	3: The course should lead to heightened collaboration within dental teams through the mastery of effective team meetings and conflict resolution strategies.
4: By the final session, participants will have mastered the process of handling constructive criticism and using employee feedback to enhance workplace outcomes.	4: In the wider context, the course aims to contribute to the overall improvement of professional dental care by fostering open communication, better understanding of patients’ needs, and enhancing teamwork in dental practices.
5: At the course’s conclusion, attendees will have developed the competency to resolve conflicts through active listening and improve overall team communication.	5: Following the course, the expectation is that students will actively seek, utilize, and appreciate employee feedback in order to make meaningful workplace improvements and elevate the quality of care provided to patients.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

This course aims to enhance the communication skills of individuals working in dental practices by focusing on the importance and development of listening skills. The first section discusses the significance of listening in communication, its benefits for practice managers, potential barriers to effective listening, and case studies on overcoming these barriers. The second section dives into the details of active listening, covering its components, techniques, the role of non-verbal communication, and exercises for practicing these techniques. The third section of the course focuses on empathetic listening in dental practices, emphasizing the importance of empathy in patient care, techniques for practicing empathetic listening, and how to demonstrate empathy in challenging situations. This section also includes role play exercises to help participants practice empathetic listening with patients. The fourth section aims to improve listening to employee feedback by promoting open communication in the workplace, structuring feedback sessions, handling constructive criticism, and includes scenarios for responding to employee feedback. The final section of the course focuses on improving team communication by building a supportive communication environment, facilitating effective team meetings, resolving conflicts through active listening, and activities for practicing these skills.

Course Outline

Section 1

The course content in Section 1 focuses on the importance of listening in communication, including the benefits of effective listening for practice managers, barriers to effective listening, and a case study on overcoming listening barriers. The section also highlights the value of listening in dental practices.

Section 2

Section 2 of the course focuses on developing active listening skills, including understanding the components of active listening, techniques for active listening, and the importance of nonverbal communication in active listening. It also includes an exercise for practicing active listening techniques and a summary of how to enhance active listening skills.

Section 3

This section focuses on the importance of empathetic listening in dental practices. It covers the significance of empathy in patient care, techniques for empathetic listening, and how to demonstrate empathy in challenging situations. The section also includes a role-play activity to practice empathetic listening with patients. Additionally, it emphasizes the value of open communication and constructive feedback in the workplace and provides strategies for handling conflicts through active listening. Finally, the section highlights the importance of building a supportive communication environment to strengthen team communication.

Section 4

Section 4 of the course covers the importance of listening to employee feedback. It explores how to encourage open communication in the workplace, structure feedback sessions, handle constructive criticism, and respond to employee feedback scenarios. The section emphasizes the value of valuing employee input and fostering a supportive communication environment to improve team communication.

Section 5

Section 5 covers the topic of improving team communication. It includes building a supportive communication environment, facilitating effective team meetings, resolving conflicts through listening, and an activity on conflict resolution through active listening. The section aims to strengthen team communication in dental practices.

Course Reviews

⭐⭐⭐⭐⭐
An insightful and practical course that helped me develop my listening skills and communication abilities. The section on empathetic listening was particularly helpful in improving patient care.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found this course to be a valuable resource in enhancing my communication skills as a dental professional. The exercises for practicing active listening and empathetic listening were practical and effective.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course provided me with useful techniques and strategies for improving communication in my dental practice. The section on open communication and constructive feedback helped me create a more supportive work environment for my team.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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