Enhanced CPD Pro

Emotional Intelligence: Enhancing Communication for Dentists

September 5, 2023 | by dental.cpdpro.org.uk


About This Course

Discover how to enhance emotional intelligence in dental practices with our comprehensive course covering self-awareness, empathy, social skills, and more. Improve patient care and team dynamics.

Why Take This Course?

Understanding emotional intelligence is a crucial component for dental professionals to effectively communicate with patients and colleagues. This course addresses the common problem of poor communication in dental practices by teaching professionals important skills such as empathy and social skills. Additionally, the course covers emotional regulation techniques and successful change management strategies, which are essential for creating a positive and productive work environment in dental practices. By strengthening emotional intelligence, dental professionals will be more equipped to handle challenging situations and provide better care for their patients.

The course on emotional intelligence is beneficial for dental practices as it covers important topics such as empathy, self-awareness, and successful change management through emotional intelligence. Strengthening emotional intelligence in dental practices can lead to improved communication, better teamwork, and more effective patient care.

How This Course Supports GDC Enhanced Dental CPD

logo of the General Dental Council“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life”
General Dental Council
Learning ObjectivesAnticipated Outcomes
1: By the end of this course, learners will be able to apply effective strategies to improve interprofessional collaboration and enhance teamwork in dental practices.#REF!
2: Upon completion, learners will have the capacity to utilize emotional intelligence principles to enhance patient communication and improve dental care outcomes.
3: Participants will demonstrate their ability to communicate assertively in a professional environment, expressing their views appropriately while maintaining respect.
4: By the final session, learners will have mastered strategies and techniques for effective conflict resolution in dental practices, promoting a positive and harmonious work environment.
5: At the course’s conclusion, attendees will have developed the competency to use advanced communication approaches such as Neuro-Linguistic Programming (NLP) and cross-cultural techniques to engage effectively with diverse patient groups.

Regulatory Standards

✅ A – Effective Communication
✅ B – Effective Management
✅ C – Maintenance in Field of Practice
✅ D – Maintenance in Patient Confidence
✅ Caring
✅ Effective
✅ Leadership
✅ Responsive
✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers topics such as understanding emotional intelligence, empathy, self-awareness, social skills and team dynamics, emotional regulation techniques, continuing professional development, and successful change management through emotional intelligence, among others, all with the goal of strengthening emotional intelligence in dental practices.

Course Outline

Section 1

Section 1 of the course covers the fundamental concepts of emotional intelligence, including its definition and the various components that make up emotional intelligence. It also explores the role of emotional intelligence in healthcare environments, specifically in dentistry. Case studies are used to illustrate the impact of emotional intelligence on patient satisfaction.

Section 2

Section 2 of this course focuses on understanding empathy, developing empathy skills for patients, empathy in difficult conversations, and uplifting patient experiences. It also covers the importance of self-awareness skills in better care, conflict resolution and its impact on dental practices, and the role of social skills in dentistry. Additionally, it includes topics such as cultivating highly effective teams, leadership and influence in dental practice, sustaining emotional intelligence in dental practice, and emotional regulation techniques.

Section 3

Section 3 of the course focuses on developing self-awareness skills, understanding the connection between self-awareness and better care, and utilizing self-awareness in conflict resolution. It also includes a case study on the impact of self-awareness on dental practices.

Section 4

Section 4 of this course covers the role of social skills and team dynamics in dentistry. It includes topics such as the importance of social skills, developing highly effective teams, leadership and influence, building a culture of collaboration, and an interactive activity to assess social competency.

Section 5

Section 5 of the course covers sustaining emotional intelligence in dental practice, emotional regulation techniques, continuing professional development in emotional intelligence, successful change management through emotional intelligence, and a summary of how to strengthen emotional intelligence in dental practices.

Course Reviews

This course was fantastic! I appreciated how it focused on improving communication between dentists and their patients, as well as among colleagues. The tips and techniques for emotional regulation were especially helpful in high-stress situations.

✅ Met Course Objectives✅ Met Course Outcomes✅ Would Recommend ✅ Had Positive Impact

I found this course to be incredibly valuable, particularly in terms of professional development. The section on continuing education and staying up-to-date with industry advancements was especially insightful. I also appreciated the emphasis on effective team dynamics and how to create a positive work environment.

✅ Met Course Objectives✅ Met Course Outcomes✅ Would Recommend ✅ Had Positive Impact

As a dental professional with many years of experience, I initially thought I wouldn’t learn much from this course. However, I was pleasantly surprised by the section on emotional intelligence and how it relates to patient care. Learning more about empathy and self-awareness has definitely improved my interactions with patients and has made me a better dentist overall.

✅ Met Course Objectives✅ Met Course Outcomes✅ Would Recommend ✅ Had Positive Impact

How do I access this course?

Just log in free to the Enhanced CPD Pro app and browse the catalogue.

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What devices does the app work on?

The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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