Empathy in Dentistry: Enhancing Patient Trust through Emotional Intelligence

About This Course

This dental course covers empathy, emotional intelligence, patient trust, customer feedback, appointment scheduling, stress management, and customer service improvement through case studies and scenarios.

Why Take This Course?

The course addresses a common challenge that UK dental professionals face which is providing quality patient care while managing the stress of a busy practice. The topics covered in the course such as emotional intelligence, empathy, patient trust, and stress management are essential for improving customer service in dentistry. By learning how to build patient trust and manage stress, dental professionals can create a positive and welcoming environment for patients. The course’s scenario-based learning exercises and case studies provide practical examples and solutions to real-life challenges faced by dental professionals.

The course covers topics such as understanding empathy in dentistry, emotional intelligence in patient care, building patient trust, role of empathy in patient satisfaction, customer feedback systems, appointment scheduling techniques, stress management in dental practice, and importance of emotional intelligence, feedback systems, optimized scheduling, and stress management for improving customer service in dentistry. The course also includes case studies and scenario-based learning exercises.

OPEN THE APP

How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to utilize emotional intelligence to identify, understand, and manage their own emotions as well as their patients’ to enhance patient communication and trust.	1: Upon completion of the course, participants are expected to apply enhanced learning strategies to their personal study routines, improving their knowledge retention and application in practical scenarios.
2: Upon completion, learners will have the capacity to demonstrate empathy in patient interactions, acknowledge and ease patients’ anxieties or fears, and substantially improve the patient’s overall dental experience.	2: As a result of this course, learners will likely influence their peers and colleagues by promoting effective learning strategies, potentially raising the overall academic performance within their community or institution.
3: Particpants will demonstrate their ability to successfully employ assertive communication in discussing treatment options, thereby ensuring patients can make informed decisions about their dental health.	3: The course should lead to an increased adherence to practical and scientific knowledge, resulting in stronger problem-solving abilities and critical thinking skills in real-world settings.
4: By the final session, learners will have mastered the skill of self-awareness, understanding its importance in recognizing and adjusting their communication styles, attitudes, and behaviors that directly influence patient interactions.	4: In the wider context, the course aims to contribute to a higher standard of education and professional development by fostering independent, lifelong learners who can adapt to the constantly evolving landscape of their respective fields.
5: At the course’s conclusion, attendees will have developed the competency to apply all aspects of emotional intelligence – empathy, assertiveness, and self-awareness – to various scenarios in dental practice, leading to better patient satisfaction and loyalty.	5: Following the course, the expectation is that attendees will adopt a more proactive and self-regulated approach to their learning, making them more resilient and adaptable in face of academic or professional hurdles.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers topics such as understanding empathy in dentistry, emotional intelligence in patient care, building patient trust, role of empathy in patient satisfaction, customer feedback systems, appointment scheduling techniques, stress management in dental practice, and importance of emotional intelligence, feedback systems, optimized scheduling, and stress management for improving customer service in dentistry. The course also includes case studies and scenario-based learning exercises.

Course Outline

Section 1

Section 1 of the course covers the importance of empathy in dental practice, including understanding empathy in dentistry, emotional intelligence as a tool for empathy in patient care, building patient trust through exhibiting empathy, and the role of empathy in patient satisfaction and loyalty. The section also includes a case study on exemplary empathetic practices in dentistry.

Section 2

Section 2 of this course focuses on feedback systems and customer satisfaction, enhancing dental appointment schedules, managing stress in dental practice, and recapitulating customer service in dentistry. It covers the importance of feedback, implementing patient feedback systems, analyzing patient feedback for improved satisfaction, optimizing appointment schedules, understanding stress and its impact on customer service, managing stress effectively, and building patient trust through emotional intelligence.

Section 3

Section 3 of this course focuses on enhancing dental appointment schedules and covers topics such as the role of scheduling in customer satisfaction, techniques to optimize schedules, appointment management, and stress management in dental practice.

Section 4

Section 4 of the course content focuses on managing stress in dental practice. It discusses the impact of stress on customer service and provides tools for effective stress management in the dental office. It also emphasizes the importance of building a calm environment for patients amidst stress and the role of staff well-being in enhancing customer service. Lastly, it includes scenario-based learning for dealing with stressful situations in dental practice.

Section 5

Section 5 of the course content provides an overview and key takeaways of the important topics covered in the previous sections. It emphasizes the importance of emotional intelligence in building patient trust, the role of feedback systems in enhancing customer satisfaction, the significance of optimized scheduling in patients’ satisfaction, and effective stress management techniques for enhanced professionalism. Overall, the section recaps the course content and highlights the key points that can help improve customer service in dentistry.

Course Reviews

⭐⭐⭐⭐⭐
This course was extremely helpful in teaching me how to build better relationships with my patients. The section on emotional intelligence in patient care was particularly insightful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found this course to be a valuable resource for enhancing my dental practice’s customer service. The appointment scheduling techniques and customer feedback systems covered in the course were especially useful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course provided practical strategies for managing stress in the dental practice. I appreciated the emphasis on the importance of stress management for both patient satisfaction and practitioner well-being.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

Just log in free to the Enhanced CPD Pro app and browse the catalogue.

I don’t have an account with Enhanced CPD Pro

That’s fine. Just open the app and enter your email address. You’ll receive a one-time password to gain instant access.

What devices does the app work on?

The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

The CPD App Adored ❤️
by Dental Professionals Everywhere

• Alcohol and Dental Erosion: A Comprehensive Examination
• Oral Health and Dermatologic Conditions: A Dental Perspective
• Paediatric Sleep Medicine for Dental Professionals: Screening and Intervention
• Effective Listening Skills for Dental Practice Managers
• Dental Care Strategies for Individuals with Intellectual Disabilities