Establishing Trusting Relationships with Patients

About This Course

This course covers how to establish trusting relationships with patients, including effective communication, managing emotions, conflict resolution, recording information, and fostering trust. Includes exercises and case studies.

Why Take This Course?

This course on Establishing Trusting Relationships with Patients addresses a common challenge faced by dental professionals in the UK – building rapport and trust with their patients. Effective communication, managing emotions and anxiety, and conflict resolution strategies are all essential skills when it comes to developing a strong relationship with patients. This course provides a comprehensive overview of these skills, as well as tips for recording information, evaluating treatment outcomes, and monitoring patient progress. With exercises and case studies for each section, this course is a valuable resource for any dental professional looking to improve their patient relationships.

The course on Establishing Trusting Relationships with Patients is beneficial as it covers a comprehensive range of topics that will equip regulated dental professionals with the necessary skills to effectively communicate with patients, manage their emotions and anxiety, and build rapport and trust. Through exercises and case studies, professionals will learn how to identify patient needs, handle conflicts, and record information. Ultimately, this course will help foster trust between patients and professionals, leading to improved treatment outcomes and patient satisfaction.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, students will be able to identify patient needs, manage emotions and expectations, and understand and manage patient anxiety, resulting in improved patient satisfaction and outcomes.	1: Upon completion of the course, students are expected to demonstrate a greater capacity to establish rapport and build trust with patients, using active listening techniques and conflict resolution strategies to effectively communicate with patients.
2: Upon completion, learners will have the capacity to establish rapport and build trust with patients through the use of active listening techniques, conflict resolution strategies, and professional and respectful communication.	2: As a result of this course, learners will likely contribute to promoting patient-centered care and improving the overall perception of the dental profession, resulting in better patient outcomes.
3: Students will demonstrate their ability to record and record information, evaluate treatment outcomes, monitor patient progress, and manage complaints and concerns, contributing to the overall quality of dental care.	3: The course should lead to an increased ability to identify patient needs, manage emotions and expectations, and understand and manage patient anxiety, contributing to improved patient satisfaction and outcomes.
4: By the final session, participants will have mastered the principles of effective communication, interpersonal communication, and conflict resolution, allowing them to better communicate with their patients and understand their needs.	4: In the wider context, the course aims to contribute to the overall quality of dental care by providing students with the skills and knowledge necessary to evaluate treatment outcomes, monitor patient progress, and manage complaints and concerns.
5: At the course’s conclusion, attendees will have developed the competency to establish more trusting relationships with their patients, promoting patient-centered care and improving the overall perception of the dental profession.	5: Following the course, the expectation is that students will have developed a greater competency in the principles of effective communication, interpersonal communication, and conflict resolution, allowing them to better communicate with their patients and understand their needs.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 60 minutes of Enhanced Dental CPD

Course Description

The course on Establishing Trusting Relationships with Patients covers the purpose and expectations of the course, an overview of how to establish trusting relationships, the role and responsibilities of regulated dental professionals, effective communication principles, identifying patient needs, managing emotions and anxiety, building rapport and trust, active listening techniques, conflict resolution strategies, recording information, evaluating treatment outcomes, monitoring patient progress, managing complaints and concerns, fostering trust between patients and professionals, and tips for establishing rapport with patients. It also includes exercises and case studies for each section.

Course Outline

Section 1

Section 1 of the course “Establishing Trusting Relationships with Patients” provides an introduction to the purpose and expectations of the course, an overview of establishing trusting relationships, the role and responsibilities of regulated dental professionals, the principles of effective communication, and various exercises and case studies.

Section 2

Section 2 of the course focuses on understanding patient needs, including how to identify them, managing emotions and expectations, understanding and managing patient anxiety, and developing interpersonal communication skills. Exercises and case studies are included to support learning.

Section 3

Section 3 of the course content focuses on techniques for establishing rapport with patients, including the importance of professionalism and respect, using active listening techniques, and implementing conflict resolution strategies. Exercises and case studies are included to practice these skills.

Section 4

Section 4 of the course focuses on follow-up and evaluation of treatment outcomes, including recording patient information, monitoring progress, managing complaints and concerns, and conducting exercises and case studies.

Section 5

Section 5 provides a final summary of the course content, including an overview of key concepts, a review of exercises and case studies, tips for establishing rapport with patients, and information on how to foster trust between patients and professionals.

Course Reviews

⭐⭐⭐⭐⭐
This course was very helpful in providing practical methods for building trusting relationships with patients. The case studies were particularly insightful and helped me better understand how to apply the principles taught in the course.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found the communication principles taught in this course to be extremely valuable. The instructor did an excellent job of breaking down complex concepts into easy-to-understand steps, and the exercises were helpful in reinforcing the material.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The course on Establishing Trusting Relationships with Patients exceeded my expectations. The content was thorough and up-to-date, and the instructor was engaging and knowledgeable. I especially appreciated the emphasis on managing emotions and anxiety, which is an important aspect of working with patients.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

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The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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