Ethical Services in Dental Practice: Navigating Commercial Interests with Professional duties

About This Course

Learn how to navigate ethical dilemmas in dental practice with this comprehensive course. Discover the role of commercial interests and professionalism, and improve customer service skills.

Why Take This Course?

The course addresses a common challenge faced by UK dental professionals, which is navigating the complex ethical considerations of their practice while also balancing commercial interests and professional duties. The course covers various ethical dilemmas that may arise in dental practice and provides strategies for adapting ethical business practices and tackling conflicts of interest. Additionally, the course emphasizes the importance of professionalism, patient-centered approaches, and effective communication in building trust with patients and providing ethical services.

This course covers ethical dilemmas in dental practice, including maintaining ethics, navigating commercial interests, professionalism, and effective customer service. It is beneficial for dental professionals who want to understand and implement ethical business strategies, build trust with patients, and provide exceptional customer service.

OPEN THE APP

How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to understand and perform common dental procedures safely and effectively.	1: Upon completion of the course, participants are expected to better identify and address barriers in patient-professional communication within diverse dental settings.
2: Upon completion, learners will have the capacity to correctly use and maintain a variety of dental tools and equipment.	2: As a result of this course, learners will likely bring about an enhancement in the overall quality and clarity of communication within their respective dental practices, which can significantly improve patient satisfaction.
3: Participants will demonstrate their ability to identify different parts of the dental anatomy and understand their functions.	3: The course should lead to an improved ability among learners to tailor their communication strategies according to specific patient groups, such as children or those with dental anxieties.
4: By the final session, learners will have mastered identifying the signs, causes, and treatment options for common dental conditions.	4: In the wider context, the course aims to contribute to improved patient-practitioner relationships, leading to more effective dental treatments and improved oral health outcomes.
5: At the course’s conclusion, attendees will have developed the competency to maintain safety and cleanliness in a dental practice while improving their patient communication skills.	5: Following the course, the expectation is that attendees will be well-equipped to employ various communication tools and techniques, including role-play and visual aids, to facilitate better understanding of complex dental procedures.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers ethical dilemmas in dental practice, including the importance of maintaining ethics, typical ethical dilemmas, and the role of commercial interests. It also covers navigating commercial interests and professional duties, including understanding commercial aspects, adapting ethical business strategies, and tackling conflicts of interest. Professionalism in dental practice is discussed, including core principles, implementing standard professional behavior, and building trust with patients. Effective customer service is also covered, including patient-centered approaches, communication models, and handling complaints. The course concludes with a review of ethical services, balancing commercial interests with professional duties, reflection on professionalism, and the importance of customer service in dental ethics.

Course Outline

Section 1

Section 1 of the course covers the understanding of ethical dilemmas in dental practice, navigating commercial interests and professional duties, upholding professionalism, enhancing customer service, and provides a summary and future perspectives. It includes an introduction to ethics in dental practice, typical ethical dilemmas, and the role of commercial interests in shaping dental services. The section also discusses harmonising profit motives with ethical responsibility, implementing standard professional behaviour, and effective patient communication. Finally, it provides a review of ethical services, balancing commercial interests with professional duties, and the importance of customer service in dental ethics.

Section 2

Section 2 of the course covers understanding ethical dilemmas in dental practice, navigating commercial interests and professional duties, upholding professionalism in dental practice, enhancing customer service, and a summary of the course content with future perspectives.

Section 3

Section 3 of this course covers understanding ethical dilemmas in dental practice, navigating commercial interests and professional duties, upholding professionalism in dental practice, enhancing customer service in dental practice, and a summary and future perspectives. It includes topics such as the importance of maintaining ethics in dental services, adapting ethical business strategies, building trust with patients, and handling patient complaints efficiently.

Section 4

Section 4 of the course covers enhancing customer service in dental practice. It includes understanding key components of effective customer service, developing a patient-centered approach, establishing a successful patient communication model, handling patient complaints and queries efficiently, and analyzing case studies to understand the role of customer service in enforcing ethical practices.

Section 5

Section 5 of the course provides a summary of the course content, including a review of ethical services in dental practice, balancing commercial interests with professional duties, reflection on professionalism in dental practice, revisiting the importance of customer service in dental ethics, and a summary of the course and future prospects.

Course Reviews

⭐⭐⭐⭐⭐
The course on dental ethics was enlightening and valuable. I appreciated the detailed discussion on commercial interests and the strategies provided to navigate them effectively.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found the course on dental ethics to be highly informative and practical. The emphasis placed on building trust with patients through ethical business practices was particularly impactful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I took the course on dental ethics and found it to be comprehensive and insightful. I appreciated the discussion on patient-centered communication and the strategies provided for handling complaints effectively.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

Just log in free to the Enhanced CPD Pro app and browse the catalogue.

I don’t have an account with Enhanced CPD Pro

That’s fine. Just open the app and enter your email address. You’ll receive a one-time password to gain instant access.

What devices does the app work on?

The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

The CPD App Adored ❤️
by Dental Professionals Everywhere

• Alcohol and Dental Erosion: A Comprehensive Examination
• Oral Health and Dermatologic Conditions: A Dental Perspective
• Paediatric Sleep Medicine for Dental Professionals: Screening and Intervention
• Effective Listening Skills for Dental Practice Managers
• Dental Care Strategies for Individuals with Intellectual Disabilities