Handling Stressful Patient Situations: Deescalation Techniques for Dental Professionals

About This Course

This course equips dental professionals with strategies for handling stressful patient situations through stress understanding, de-escalation techniques, conflict resolution, mindfulness, resilience, emotional intelligence, and long-term stress management.

Why Take This Course?

The course addresses a common problem that many UK dental professionals face, which is dealing with stressful patient situations. Dental procedures can be anxiety-inducing for patients, and this can lead to challenging interactions for dental professionals. The course covers a range of topics related to stress management, including communication skills and conflict resolution techniques. By learning these skills, dental professionals can better understand the impact of stress on the body and emotions and develop effective strategies for managing it. The course also emphasizes the importance of creating a healthy workplace culture, which can contribute to long-term stress management.

This course can benefit dental professionals by providing them with effective strategies for handling stressful patient situations. It covers understanding stress, identifying sources and triggers, communication skills for deescalation, conflict resolution, and more. Additionally, mindfulness, resilience, and emotional intelligence are covered, along with long-term stress management techniques and creating a healthy workplace culture.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to understand the concept of resilience and its significance in managing stress within dental practices.	1: Upon completion of the course, participants are expected to manage and reduce their stress levels effectively in their dental practice by developing resilience.
2: Upon completion, learners will have the capacity to develop emotional intelligence to manage their emotions during stressful dental procedures, and empathise with patients for better care.	2: As a result of this course, learners will likely enhance their emotional intelligence, positively impacting their communication and empathetic skills towards patients and colleagues.
3: Participants will demonstrate their ability to foster a positive workplace environment that reduces stress levels, increases efficiency, and enhances job satisfaction.	3: The course should lead to a more positive workplace environment in dental settings as professionals apply learnt strategies in fostering mutual respect, open communication, and team building.
4: By the final session, learners will have mastered the art of coping with uncertainty and setbacks, viewing mistakes as learning opportunities and accepting aspects of their work that are beyond their control.	4: In the wider context, the course aims to contribute to the overall health and wellbeing of dental professionals, reducing work-related burnout and improving the quality of patient care.
5: At the course’s conclusion, attendees will have developed the competency to reflect on their stress management journey, identify techniques that work best for them, and observe the impact of these changes on their overall well-being.	5: Following the course, the expectation is that attendees will shift their perspective towards uncertainty and setbacks in dental procedures, adopting a learning and growth mindset which enhances their stress resilience.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers understanding stress and its impact on the body and emotions, identifying common sources and triggers, and personal stress auditing. Communication skills for deescalating stressful situations are taught, along with de-escalation techniques, conflict resolution, and the role of teamwork. Mindfulness, resilience, and emotional intelligence are also covered, as well as long-term stress management techniques and creating a healthy workplace culture. The course aims to equip dental professionals with effective strategies for handling stressful patient situations.

Course Outline

Section 1

Section 1 of the course covers the understanding of stress and its impact, including the biological and emotional consequences of stress, common sources and triggers of stress in the dental setting, and a personal stress audit exercise.

Section 2

This course covers the impact of stress on our bodies and emotions, common sources and triggers of stress in the dental setting, and communication skills for de-escalating stressful situations. It also includes practical de-escalation strategies, mindfulness and resilience techniques, and long-term stress management and support for dental professionals.

Section 3

Section 3 of this course covers communication skills for stress management, practical de-escalation strategies, and mindfulness, resilience, and emotional intelligence techniques. It emphasizes the importance of effective communication in deescalating stressful situations and defines key concepts and principles of de-escalation. It also covers conflict resolution strategies for dental professionals and the role of teamwork in stressful situations. The section concludes with techniques for incorporating stress management into daily routine, mental health support for dental professionals, and creating a healthy workplace culture for stress management.

Section 4

Section 4 of the course focuses on mindfulness, resilience and emotional intelligence. It covers the importance of understanding mindfulness and its role in stress management, building resilience, and strategies for mental and emotional strength. It also discusses emotional intelligence in dental practice, mindfulness techniques for daily practice, and a thought experiment on visualizing a stress-free work day.

Section 5

Section 5 of this course covers long-term stress management and incorporates stress management techniques into daily routine, the role of continuous professional development in stress management, mental health support for dental professionals, creating a healthy workplace culture for stress management, and provides effective strategies for handling stressful patient situations in dental practice.

Course Reviews

⭐⭐⭐⭐⭐
This course provided valuable insights into stress management techniques that are applicable in any dental practice. The emphasis on mindfulness and emotional intelligence was particularly helpful in dealing with anxious patients.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The course was well-structured and informative. I found the section on conflict resolution and teamwork to be very practical, and the de-escalation techniques taught were effective in managing challenging patient interactions.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course exceeded my expectations in terms of content and relevance to dental practice. The personal stress auditing exercise helped me identify areas of improvement, and the long-term stress management strategies provided have been beneficial in both my professional and personal life.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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