Master the Art of Negotiation: Crucial Skills for Dental Lab Technicians

About This Course

This negotiation course covers effective communication, conflict resolution, successful bargaining, and closing deals. Learn practical techniques, emotional intelligence, and more. Ideal for dentistry professionals. Enhance your skills for long-term success.

Why Take This Course?

Dental professionals in the UK often face the challenge of negotiating with vendors and suppliers for equipment and supplies, as well as with other dental professionals for referrals and partnerships. Effective negotiation skills can make a significant difference in achieving favorable outcomes and building productive relationships. This course addresses these challenges by providing practical techniques and strategies for effective negotiation, as well as scenarios and advice for enhancing negotiation skills for long-term success.

Enrolling in this negotiation course will provide you with the fundamental skills and strategies necessary for successful negotiations in various settings, including vendor dealings and interactions with other dental professionals. You will learn effective communication and conflict resolution techniques, as well as persuasive techniques and emotional intelligence. The course also includes practical scenarios to apply your newfound negotiation skills and advice for long-term success. This course is highly beneficial for anyone looking to improve their negotiation abilities and achieve better outcomes in their professional and personal lives.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to define negotiation in the context of dental practice leadership and explain its importance in maintaining positive professional relationships, patient satisfaction, and successful practice management.	1: Upon completion of the course, participants are expected to demonstrate enhanced negotiation skills, including preparation, effective communication, emotional intelligence, and patient handling, which can be utilized broadly in their professional dental practices.
2: Upon completion, learners will have the capacity to undertake a self-assessment of their negotiation strengths and areas for improvement, and set corresponding personal development goals.	2: As a result of this course, learners will likely foster improved relationships with patients, colleagues, and suppliers through effective negotiation, thus potentially influencing professional dynamics and improving the overall efficiency and patient satisfaction in dental practices.
3: Participants will demonstrate their ability to prepare for a negotiation effectively, articulating clear needs, limits and possible concessions for themselves and understanding the same for the other party involved.	3: The course should lead to better conflict resolution skills within the dental practice, fostering healthier relations among staff and better service to patients.
4: By the final session, learners will have mastered the execution of negotiation strategies with a focus on clear communication, emotional management, understanding non-verbal cues, and dealing with impasses.	4: In the wider context, the course aims to contribute to developing a holistic approach to dental care where both business and clinical needs are balanced, leading to more sustainable and patient-centred dental practices.
5: At the course’s conclusion, attendees will have developed the competency to evaluate their negotiation outcomes, feedback, and learnings, and apply ethical principles such as honesty, transparency, and fairness in all negotiation endeavours.	5: Following the course, the expectation is that attendees will apply ethic principles to their negotiation strategies, contributing to a more transparent, honest, and fair healthcare environment.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

This course covers the basics of negotiation, including effective communication and conflict resolution, as well as key aspects and stages of negotiation such as preparation, successful bargaining, and closing deals. Additionally, practical techniques and strategies are explored, with an emphasis on persuasive techniques, emotional intelligence, and overcoming impasse. The course also offers scenarios for negotiation skills in different settings such as dealing with vendors and interacting with other dentistry professionals, and concludes with advice for enhancing negotiation skills for long-term success.

Course Outline

Section 1

The course covers the basics of negotiation, including effective communication and conflict resolution, along with key aspects and stages of negotiation such as preparation, bargaining, and closing deals. It also teaches practical techniques and strategies for negotiation, including persuasive techniques and reading body language. The course then focuses on negotiation skills in different scenarios such as dealing with vendors, communicating with patients, and negotiating in a team setting. Finally, the course helps in enhancing negotiation skills for long-term success by developing a negotiation style, overcoming common mistakes, and building long-term relationships.

Section 2

The course in Section 2 covers the basics of negotiation and the importance of negotiation skills in the dental lab industry, along with effective communication and conflict resolution. It also delves into key aspects and stages of negotiation, including preparation, successful negotiation elements, bargaining, and closing deals. The course teaches practical techniques and strategies for negotiation, including persuasive techniques, reading body language, emotional intelligence, and overcoming impasse in negotiations. It also covers negotiating skills in different scenarios, such as dealing with vendors, patients, dental staff, and other professionals. Finally, the course focuses on enhancing negotiation skills for success by developing a negotiation style, overcoming common mistakes, building long-term relationships, and summarizing key learnings and techniques.

Section 3

Section 3 of the course covers practical techniques and strategies in negotiation, including persuasive techniques, reading body language, and using emotional intelligence to overcome impasses. It also explores negotiation skills in different scenarios, such as dealing with vendors, patients, and dental staff. The section concludes by discussing how to enhance your negotiation skills for long-term success.

Section 4

Section 4 of the negotiation course covers negotiation skills in different scenarios, including dealing with vendors and suppliers, communicating with patients, negotiating in a team setting with dental staff, and interacting with other dentistry departments and professionals. The section also includes a role-play exercise focused on vendor agreement negotiation.

Section 5

Section 5 of the course focuses on enhancing your negotiation skills for success, including developing your negotiation style, overcoming common negotiating mistakes, building long-term relationships through negotiation, successful influence and persuasion in the dental lab setting, and summarizing the course’s key learnings, techniques, and next steps in developing your negotiation skills.

Course Reviews

⭐⭐⭐⭐⭐
This course provided valuable insights on effective bargaining techniques in dentistry. I particularly appreciated the emphasis on emotional intelligence and impasse resolution.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found this course to be a comprehensive guide to negotiation skills for dentistry professionals. The practical scenarios provided were particularly helpful in understanding how to apply the techniques in real-life situations.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I highly recommend this course to all dentistry professionals looking to enhance their negotiation skills. The course covers everything from preparation to closing deals, with an emphasis on persuasive techniques and effective communication.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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