Mastering Conflict Resolution in a Dental Team

About This Course

This course covers conflict in dental practices, including types and sources, resolution theories and techniques, effective communication, and leading teams.

Why Take This Course?

The course addresses a common challenge that UK dental professionals face, which is managing conflicts within the dental practice. Conflict can arise between team members, patients, and even with external stakeholders. Unresolved conflict can impact the overall productivity and effectiveness of the dental practice. This course provides dental professionals with the knowledge and skills to identify, manage, and resolve conflicts effectively. It also emphasizes the importance of clear communication and provides techniques for leading a dental team through conflict.

This course is beneficial because it provides a comprehensive understanding of conflict in the dental practice and equips participants with the skills and techniques to effectively resolve conflicts. It also emphasizes the importance of communication within dental teams and provides strategies for leading a team through conflict.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to define the concept of patient-centred teamwork and explain its significance in dentistry.	1: Upon completion of the course, particpants are expected to apply the principles of patient-centred teamwork in their dental practice, enhancing both patient outcomes and overall practice efficiency.
2: Upon completion, learners will have the capacity to assemble a diverse patient-centred dental team and establish a shared vision and goals.	2: As a result of this course, learners will likely be more conscious of team dynamics and its profound influence on patient experiences, thus fostering a dentistry community that values patient-centred approaches to care.
3: Participants will demonstrate their ability to facilitate collaboration and cooperation within the dental team by implementing trust-building and effective communication techniques.	3: The course should lead to improved collaborative and leadership skills, enabling learners to foster a cooperative environment, manage conflicts effectively, and mitigate team burnout.
4: By the final session, learners will have mastered handling team challenges including conflict resolution, managing change, and dealing with burnout.	4: In the wider context, the course aims to contribute to the transformation of dental care practice by emphasizing patient-centred values, which could result in better patient satisfaction and advancements in the quality of dental care.
5: At the course’s conclusion, attendees will have developed the competency to assess the success of their team, engage in methods of continual team improvement, and understand how to maintain the sustainability of patient-centred teamwork in dentistry.	5: Following the course, the expectation is that attendees will consistently reassess their team’s success, engage actively in continual team and personal skills improvement, and show commitment to sustaining patient-centred teamwork in their dental practices.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers understanding conflict in the dental practice, including types of conflict, identifying sources of conflict, and the impact of unresolved conflict. It also covers conflict resolution theories and techniques, effective communication within dental teams, leading a dental team through conflict, and a recap and integration of the course.

Course Outline

Section 1

The course covers understanding and identifying sources of conflict within a dental team, theories and techniques of conflict resolution, facilitating effective communication, leading a dental team through conflict, and a recap and integration of key points.

Section 2

This section covers understanding conflict in dental practice, identifying sources and impact of conflict, popular conflict resolution techniques, effective communication within dental teams, leadership styles and skills for conflict resolution, and recap and integration of the course content.

Section 3

Section 3 of this course covers understanding conflict in dental practices, conflict resolution theories and techniques, facilitating effective communication within dental teams, leading dental teams through conflict, and finally, a recap and integration of the key points learned throughout the course.

Section 4

Section 4 of the course focuses on leading a dental team through conflict. It covers topics such as leadership styles, conflict resolution skills, emotional intelligence, and dealing with difficult team members. The section also includes a thought experiment where learners react to hypothetical conflict scenarios as a team leader.

Section 5

Section 5 of this course provides a recap and integration of the previous sections, with a focus on approaches to conflict resolution, assessing the impact of effective conflict resolution, and developing a personalized conflict resolution strategy.

Course Reviews

⭐⭐⭐⭐⭐
The course provided valuable insights into identifying and resolving conflicts within dental teams. The section on effective communication techniques was particularly helpful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found the course to be comprehensive in its coverage of conflict resolution theories and techniques. The module on leading a dental team through conflict was especially enlightening.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
As a practicing dentist, I was impressed by how relevant and practical this course was. The section on understanding the impact of unresolved conflict in the dental practice was eye-opening.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

Just log in free to the Enhanced CPD Pro app and browse the catalogue.

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What devices does the app work on?

The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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