Optimising Appointment Schedules: Boosting Customer Satisfaction for Dentists

About This Course

Learn how to deliver exceptional customer service in dentistry through topics like empathy, emotional intelligence, patient trust, scheduling techniques, and stress management.

Why Take This Course?

The course addresses the common challenge of building patient trust and delivering empathetic care in dentistry. As dental professionals, it can be difficult to balance the technical aspects of dental care with the emotional needs of patients. The course provides practical strategies for using emotional intelligence to create a positive patient experience and build lasting relationships. It also emphasizes the importance of utilizing feedback systems and efficient appointment scheduling techniques to improve service delivery and manage stress in the dental practice. By addressing these challenges, the course helps dental professionals provide exceptional customer service and improve patient outcomes.

The course is beneficial because it covers topics such as understanding empathy in dentistry, using emotional intelligence to deliver empathetic care, building patient trust through empathy, utilizing feedback systems to improve service delivery, developing efficient appointment scheduling techniques, managing stress in dental practice, and the importance of emotional intelligence, effective feedback systems, strategic appointment scheduling, and efficient stress management for exceptional customer service in dentistry.

OPEN THE APP

How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to understand and apply emotional intelligence principles to exhibit empathy in their dental practice and enhance patient trust and satisfaction.	1: Upon completion of the course, participants are expected to apply emotional intelligence principles to exhibit empathy in their dental practice consistently to enhance patient trust and satisfaction.
2: Upon completion, learners will have the capacity to implement and utilise effective patient feedback systems to improve customer satisfaction and retention.	2: As a result of this course, the dental community will likely experience improved patient satisfaction and retention, through the implementation of effective patient feedback systems by the participating learners.
3: Participants will demonstrate their ability to optimise dental appointment schedules strategically, enhancing patient flow and overall patient satisfaction.	3: The course should lead to an improvement in the management of dental appointment schedules by the participating learners, promoting optimal patient flow and satisfaction.
4: By the final session, learners will have mastered stress management tools and techniques specific to dental practice, fostering a calm and effective working environment for staff and patients.	4: In the wider context, the course aims to contribute to stress management in dental practice, equipping learners with tools to foster a calm and effective working environment for both staff and patients.
5: At the conclusion of this course, attendees will be able to integrate the customer service strategies acquired – emotional intelligence, feedback systems, appointment scheduling, and stress management – to improve their overall service delivery in dental practice.	5: Following the course, the expectation is that attendees will have an integrated understanding and application of the learned customer service strategies including emotional intelligence, feedback systems, appointment scheduling and stress management. This in turn is anticipated to enhance their overall service delivery in dental practice.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers topics such as understanding empathy in dentistry, using emotional intelligence to deliver empathetic care, building patient trust through empathy, utilizing feedback systems to improve service delivery, developing efficient appointment scheduling techniques, managing stress in dental practice, and the importance of emotional intelligence, effective feedback systems, strategic appointment scheduling, and efficient stress management for exceptional customer service in dentistry.

Course Outline

Section 1

This course covers topics such as enhancing empathy in dental practice, implementing effective feedback systems, optimizing dental appointment schedules, dealing with stress in dental practice, and summarizing the essentials of customer service in dentistry.

Section 2

Section 2 of this course focuses on feedback systems and their role in customer satisfaction, optimizing dental appointment schedules, and dealing with stress in dental practice. It covers understanding the importance of patient feedback, developing efficient appointment schedules, effective stress management techniques, and the impact of staff well-being on exceptional service.

Section 3

Section 3 of this course focuses on the importance of optimising dental appointment schedules in order to improve patient flow and satisfaction, as well as strategies for effective stress management in dental practice.

Section 4

Section 4 of the course covers techniques for effective stress management in dental practice, understanding stress and its impact on service delivery, creating a tranquil environment for patients in stressful situations, and the importance of staff well-being in delivering exceptional service. Additionally, the section includes a role-play exercise for tackling stressful scenarios in a dental practice.

Section 5

Section 5 of the course covers the essentials of customer service in dentistry, including the importance of emotional intelligence and empathy, establishing and implementing effective feedback systems, the role of strategic appointment scheduling in patient satisfaction, and techniques for efficient stress management in dental practices. The section concludes with a summary and key takeaways for excelling in customer service in dentistry.

Course Reviews

⭐⭐⭐⭐⭐
The course was very informative and emphasized the importance of building trust with patients through empathy.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The course provided practical techniques for improving appointment scheduling and managing stress, which I found very helpful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The focus on emotional intelligence and feedback systems was particularly useful in enhancing my patient interactions and improving overall service delivery.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

Just log in free to the Enhanced CPD Pro app and browse the catalogue.

I don’t have an account with Enhanced CPD Pro

That’s fine. Just open the app and enter your email address. You’ll receive a one-time password to gain instant access.

What devices does the app work on?

The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

The CPD App Adored ❤️
by Dental Professionals Everywhere

• Alcohol and Dental Erosion: A Comprehensive Examination
• Oral Health and Dermatologic Conditions: A Dental Perspective
• Paediatric Sleep Medicine for Dental Professionals: Screening and Intervention
• Effective Listening Skills for Dental Practice Managers
• Dental Care Strategies for Individuals with Intellectual Disabilities