Patient-centred Teamwork: Improving Collaboration for Better Dental Care

About This Course

This dental course focuses on patient-centered teamwork, effective communication, leadership, conflict resolution, and promoting resilience to prevent burnout and support wellbeing.

Why Take This Course?

This course addresses the common problem of ineffective teamwork in the dental profession. Dental professionals often work in teams, but without a patient-centered focus and effective communication, the team’s dynamic can be dysfunctional. This can lead to decreased job satisfaction and lower quality patient care. The course covers a range of topics, from defining patient-centered teamwork to promoting resilience and preventing burnout. By providing tools for continual improvement and acknowledging both successes and challenges, the course supports sustainable patient-centered teamwork in dental practices.

This course is beneficial as it covers a wide range of topics related to patient-centered teamwork in the dental context. It includes communication, leadership, conflict resolution, and techniques to encourage cooperation, as well as promoting resilience and preventing burnout. Additionally, it provides tools for continual improvement and celebrates success while acknowledging challenges.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to execute effective team strategies aimed at improving productivity and efficiency in dental practices.	1: Upon completion of the course, participants are expected to be able to handle and resolve conflicts in a professional and effective manner, ensuring a conducive working condition within dental practices.
2: Upon completion, learners will have acquired skills to resolve conflicts within a dental team efficiently, thereby fostering a harmonious work environment.	2: As a result of this course, learners will likely implement balanced lifestyle norms in their dental practices, acknowledging the importance of work-life balance, not just personally, but for their entire team.
3: Participants will showcase their ability to foster collaboration and enhance communication within dental teams, leading to improved patient care.	3: The course should lead to participants being capable of managing their own stress levels and supporting their team in doing the same, fostering a healthier working environment and improved team morale in their dental practice.
4: By the final session, learners will have developed essential leadership skills tailored for dental technicians to manage and influence their teams effectively.	4: In the wider context, the course aims to contribute to the betterment of professional environments in dental practices, encouraging the adoption of effective leadership, team management, communication strategies and work-life balance.
5: At the course’s conclusion, learners will have sharpened their problem-solving capabilities, enhancing the decision-making process in dental practice.	5: Following the course, the expectation is that attendees will apply the techniques learned to create and maintain a positive, results-oriented work environment in their respective dental practices, positively impacting their service delivery and patient satisfaction.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers topics such as defining and understanding patient-centered teamwork in the dental context, the importance of effective teamwork, key features of teamwork, communication, building a patient-centered team, qualities of team members, recruiting for patient-centeredness, empathy and professionalism, leadership, facilitating team collaboration, techniques to encourage cooperation, effective meetings and decision-making, conflict resolution, promoting resilience, constructive feedback, preventing burnout and supporting wellbeing, measuring success, tools for continual improvement, celebrating success, acknowledging challenges, and sustainability of patient-centered teamwork.

Course Outline

Section 1

The course content of Section 1 covers the definition and importance of patient-centred teamwork in dentistry, key features of effective teamwork, the role of communication, building a patient-centred team, techniques to encourage cooperation, handling conflict, promoting resilience, and reflecting on patient-centred teamwork.

Section 2

Section 2 of this course focuses on building a patient-centered dental team by discussing qualities of effective team members, recruiting for patient-centeredness, empathy, professionalism, and leadership. The section also covers techniques to encourage cooperation, interprofessional collaboration, effective meetings and decision-making, and utilizing health informatics for better collaboration. Conflict resolution and resilience building strategies are presented with an exercise to create a plan for them. Finally, this section concludes with a reflection on measuring the success of the team, tools for continuous improvement, celebrating success and acknowledging challenges, and the sustainability of patient-centered teamwork.

Section 3

Section 3 of this course focuses on facilitating team collaboration in the dental context, including techniques to encourage cooperation within the team, interprofessional collaboration, effective meetings and decision-making, and utilising health informatics for better collaboration. It also covers conflict resolution and promoting resilience within the team, with strategies to prevent burnout and support wellbeing. Finally, the section encourages reflection on patient-centred teamwork and provides tools and techniques for continual team improvement.

Section 4

Section 4 of the course content focuses on handling conflicts and promoting resilience in dental teams. This section covers various aspects such as understanding and managing conflicts, building resilience within the team, constructive feedback, strategies to prevent burnout and support wellbeing, and creating a plan for conflict resolution and resilience building. The section aims to provide tools and techniques for dental teams to improve their performance and ensure patient-centered teamwork.

Section 5

Section 5 of this course focuses on reflecting on patient-centred teamwork. It covers measuring the success of your team, tools and techniques for continual team improvement, celebrating success and acknowledging challenges, sustainability of patient-centred teamwork in dentistry, and a summary of patient-centred teamwork with a review and reflection.

Course Reviews

⭐⭐⭐⭐⭐
Very informative course that covered a wide range of topics related to patient-centered teamwork in dental practice. I particularly appreciated the sections on empathy and professionalism, as these are essential qualities for all team members. Overall, highly recommended.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
As a seasoned dental professional, I found this course to be a valuable refresher on the importance of effective teamwork and communication. The sections on conflict resolution and promoting resilience were particularly insightful, and I feel better equipped to handle challenging situations in the workplace. Thank you for this informative course.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course exceeded my expectations in terms of providing practical tools and techniques for building and maintaining a patient-centered team. I especially appreciated the emphasis on measuring success and continual improvement, as these are critical to ensuring the highest quality of care for our patients. I highly recommend this course to anyone looking to enhance their dental practice.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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