Strengthening Interpersonal Skills for Greater Team Cohesion in Dental Care

About This Course

Develop your interpersonal skills in the dental care setting. Enhance communication with patients and build positive team dynamics through case studies and role-play exercises. Continuous improvement resources included.

Why Take This Course?

This course addresses a common challenge that dental professionals face, which is the ability to effectively communicate with patients and work collaboratively with their team members. The dental care setting can be stressful and fast-paced, which can lead to miscommunications and strained relationships. By focusing on interpersonal skills, this course equips dental professionals with the tools needed to build strong connections with patients and colleagues, ultimately leading to better patient outcomes and a more positive work environment.

This course is beneficial because it will help you develop interpersonal skills in a dental care setting through various modules, case studies, and exercises. It covers the importance of effective communication, emotional intelligence, building connections within the dental team, enhancing communication with patients, and fostering positive team dynamics. Additionally, the course provides resources for continuous improvement of interpersonal skills.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to understand the key concepts and theories of teamwork and how to apply them in a dental practice.	1: Upon completion of the course, participants are expected to display enhanced teamwork and collaborative skills, applicable not only within their dental practices but in wider professional and personal contexts.
2: Upon completion, learners will have the capacity to identify the roles and responsibilities of different team members in a dental practice and understand how to foster a positive and inclusive team culture.	2: As a result of this course, learners will likely instigate positive changes in their dental practices, enhancing work efficiency, patient care, and overall workplace harmony.
3: Participants will demonstrate their ability to implement effective communication strategies within a dental team, along with practical techniques for conflict resolution.	3: The course should lead to a wide-ranging improvement in learners’ skills, from communication and conflict resolution to understanding and implementing ethical and legal considerations in a dental practice.
4: By the final session, learners will have mastered the understanding of common ethical issues in dentistry and the legal obligations of a dental practice.	4: In the wider context, the course aims to contribute to the improvement of professional practices in dentistry, by fostering teams that operate with best practices and in ethical, legal, and effective ways.
5: At the course’s conclusion, attendees will have developed the competency to apply their knowledge about key teamwork concepts, communication strategies, and ethical considerations in practical situations in a dental practice.	5: Following the course, the expectation is that attendees will contribute significantly to creating and maintaining a positive, inclusive team culture in their respective workplaces.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

This course focuses on developing interpersonal skills in a dental care setting through modules that cover the importance of effective communication, emotional intelligence, building connections within the dental team, enhancing communication with patients, and fostering positive team dynamics. The course includes case studies, role-play exercises, and resources for continuous improvement of interpersonal skills.

Course Outline

Section 1

This course focuses on developing strong interpersonal skills within a dental care setting to improve communication and build positive team dynamics. Section 1 covers the importance of interpersonal skills, effective communication features, emotional intelligence, common barriers to communication, and a case study on interpersonal skills within a dental team.

Section 2

Section 2 of the course focuses on building interpersonal connections within the dental team, enhancing communication with patients, fostering positive team dynamics, and reviewing and reinforcing interpersonal skills for team cohesion. It covers the importance of active listening, assertiveness, and respect in team communication, as well as empathy in patient interactions. It also addresses managing and resolving conflict within the team and handling change and uncertainty. The section includes role-play exercises and case studies to apply the learned skills in simulated dental practice scenarios.

Section 3

Section 3 of this course focuses on enhancing communication with patients. It covers the importance of empathy in patient interactions, verbal and non-verbal communication with patients, understanding and managing patients’ fear and anxiety, and managing difficult conversations with patients.

Section 4

Section 4 of the course covers the importance of fostering positive team dynamics in a dental care setting. This includes understanding the role of shared goals and clear roles in team cohesion, promoting a positive and inclusive team culture, the benefits of feedback and recognition in building team morale, and handling change and uncertainty within the team. The section also includes a role-play exercise to practice navigating team dynamics in a simulated dental practice.

Section 5

Section 5 of this course focuses on reviewing and reinforcing interpersonal skills for team cohesion. It includes recaps of the modules, lessons learned from case studies and role-play exercises, becoming a champion for improved team communication, and resources for continuous improvement of interpersonal skills. The section concludes with a course summary of the journey towards greater team cohesion in dental care.

Course Reviews

⭐⭐⭐⭐⭐
I found this course to be incredibly helpful in developing my communication skills with patients. The case studies were particularly enlightening.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I appreciated the emphasis on building positive team dynamics, which has helped me improve my interactions with colleagues and work more cohesively as a group.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I came away from this course with a much better understanding of emotional intelligence and how it can be applied in a dental care setting. The resources provided for ongoing skill development were also valuable.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

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What devices does the app work on?

The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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