Strengthening Team Dynamics: Conflict Resolution Strategies for Dental Teams

About This Course

Learn conflict management skills tailored for dental professionals with this course. Resolve interpersonal conflicts, strengthen team dynamics, and promote a culture of conflict resolution in dental practices.

Why Take This Course?

This course addresses the common problem of conflicts that arise in dental practices. Dental professionals often face conflicts with colleagues, office staff, and difficult patients, which can impact the practice’s productivity and patient care. The course provides a comprehensive overview of conflict resolution, including early recognition of conflict signs, common sources of conflict, conflict styles and responses, and strategies for resolving interpersonal conflicts. It also covers communication styles, active listening, empathy, and negotiation skills. The course aims to enhance team dynamics, promote open communication, and build a positive workplace culture. Dental professionals can benefit from this course by developing conflict resolution skills, implementing a conflict resolution protocol, and leveraging conflict for organizational growth.

This course is designed to equip dental professionals with conflict resolution skills and strategies for managing conflicts in dental practices. It covers topics such as recognizing early signs of conflict, different conflict styles and responses, communication styles, negotiation skills, and strategies for resolving conflicts between colleagues, within multidisciplinary teams, and with difficult patients. It also focuses on strengthening team dynamics through conflict resolution and promoting a positive workplace culture.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to identify and understand the underlying factors contributing to conflicts in professional settings.	1: Upon completion of the course, participants are expected to effectively employ different styles of conflict resolution in suitable situations, enhancing harmony and productivity in the workplace.
2: Upon completion, learners will have the capacity to interpret and utilize the five major styles of conflict resolution, applying them appropriately in different conflict situations.	2: As a result of this course, learners will likely contribute to developing a respectful and conflict-sensitive atmosphere in their professional settings, improving overall team dynamics.
3: Participants will demonstrate their ability to use effective communication strategies, including empathy and active listening, in resolving conflicts.	3: The course should lead to enhanced communication skills, encompassing aspects like empathy, active listening, and managing defensive communication, thus boosting the learners’ effectiveness in conflict resolution.
4: By the final session, learners will have mastered the methodologies for mediation and negotiation as mechanisms for conflict resolution.	4: In the wider context, the course aims to contribute to increased awareness about conflict management strategies within the dental profession, leading to improved patient care and relationships.
5: At the course’s conclusion, attendees will have developed the competency to foster a positive work culture post-conflict and implement strategies to mitigate potential future conflicts.	5: Following the course, the expectation is that attendees will employ a mindful approach towards future potential conflicts, working proactively to prevent escalation and foster a positive work environment.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

This course is designed to equip dental professionals with the knowledge and skills to manage and resolve conflicts. It begins with an exploration of the foundations of conflict resolution, including the recognition of early signs and symptoms of conflict, common sources of conflict in dental practices, understanding the impact of conflict on such practices, various conflict styles and responses, and analysis of case studies depicting common conflicts in dental practices. The second part of the course focuses on conflict management skills specifically tailored for dental professionals. It discusses different communication styles, the importance of active listening and empathy in conflict situations, and negotiation skills. It also provides practice exercises on active listening and empathy. The third part of the course is devoted to resolving interpersonal conflicts in dental practices. It provides strategies for resolving conflicts between colleagues, addressing conflicts within multidisciplinary dental teams and navigating conflicts with office staff. It also provides conflict resolution strategies for dealing with difficult patients, including interactive role play exercises. The fourth part of the course focuses on strengthening team dynamics through conflict resolution. It discusses building a positive workplace culture, the relationship between conflict resolution and enhanced team dynamics, promoting open communication for conflict management, and collaborative problem solving. It also provides team cohesion exercises based on conflict resolution scenarios. The course concludes with a recap and integration of conflict management strategies, including a recap of essential skills and techniques for conflict management, leveraging conflict for organizational growth, promoting a culture of conflict resolution in dental practices, implementing a conflict resolution protocol in dental practices, and a review and summary of how to strengthen team dynamics through conflict resolution.

Course Outline

Section 1

Section 1 of the course covers the Foundations of Conflict Resolution, including recognizing early signs and symptoms of conflict, understanding common sources of conflict in dental practice, analyzing the impact of conflict on dental practice, exploring conflict styles and responses, and analyzing case studies on common conflicts in dental practice.

Section 2

Section 2 of this course focuses on Conflict Management Skills for Dental Professionals, including communication styles and conflict resolution, active listening, empathy, negotiation skills, and resolving interpersonal conflicts. It also covers Strengthening Team Dynamics Through Conflict Resolution, which involves building a positive workplace culture, encouraging open communication, and collaborative problem-solving. The section concludes with a Recap and Integration of Conflict Management Strategies, which includes essential skills and techniques, leveraging conflict for organizational growth, promoting a culture of conflict resolution, and implementing a conflict resolution protocol in dental practice.

Section 3

Section 3 of the course focuses on Resolving Interpersonal Conflicts in Dental Practice. It covers strategies for resolving conflict between colleagues, addressing conflicts amongst multidisciplinary dental teams, navigating conflicts with office staff, and dealing with difficult patients. The section also includes an interactive role play on patient-professional conflict scenarios. Strengthening team dynamics through conflict resolution is also discussed, with topics such as building a positive workplace culture, encouraging open communication, and collaborative problem solving in dental teams. Finally, the section concludes with a recap and integration of conflict management strategies, including promoting a culture of conflict resolution and implementing a conflict resolution protocol in dental practice.

Section 4

Section 4 of this course focuses on strengthening team dynamics through conflict resolution. It covers topics such as building a positive workplace culture, encouraging open communication, and collaborative problem solving in dental teams. Participants will engage in team cohesion exercises based on conflict resolution scenarios and learn how to leverage conflict for organizational growth. The section concludes with a review and summary of essential conflict management strategies and techniques, with an emphasis on promoting a culture of conflict resolution in dental practice and implementing a conflict resolution protocol.

Section 5

Section 5 of the course covers essential skills and techniques for conflict management, leveraging conflict for organizational growth, promoting a culture of conflict resolution in dental practice, implementing a conflict resolution protocol in dental practice, and strengthening team dynamics through conflict resolution.

Course Reviews

⭐⭐⭐⭐⭐
Very informative course, with practical exercises that provide a hands-on approach to conflict resolution. I appreciated how the course was tailored specifically for dental professionals and provided strategies for dealing with difficult patients.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
This course does an excellent job of highlighting the importance of active listening and empathy in conflict situations. The role play exercises were particularly helpful in demonstrating how to apply these skills in real-life scenarios.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The section on resolving conflicts within multidisciplinary dental teams was particularly insightful, as it addressed the unique challenges of working in a team environment. The exercises on promoting open communication and collaborative problem solving were especially valuable.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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