Winning Negotiation Techniques for Patient Treatment Plans

About This Course

This dental negotiation course covers key elements in successful negotiation, communication in dental practice, and legal/ethical aspects of negotiation. Learn persuasive techniques, handling difficult negotiations, and much more.

Why Take This Course?

The course addresses a common challenge faced by UK dental professionals, which is effectively communicating with patients and negotiating treatment plans. Dental procedures can be daunting for patients, and it’s important for dental professionals to understand patient concerns and build relationships with them to ensure successful outcomes. Additionally, dealing with difficult negotiations and handling objections is a skill that can be challenging for many dental professionals. The course provides tools and techniques for successful negotiation and ethical considerations for navigating these situations. Continuing professional development and reflective practice are also emphasized to ensure ongoing growth and improvement in these skills.

This course on negotiation in healthcare and dental practice covers a range of topics that are beneficial for professionals in these fields. The course touches on key aspects of successful negotiation, including listening skills, conveying treatment plans, and building relationships. Additionally, the course addresses important legal and ethical considerations, such as confidentiality and informed consent. By taking this course, professionals can gain valuable skills and knowledge to improve their negotiation techniques and ultimately provide better care for their patients.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to understand and apply the fundamental principles of negotiation in the dental industry.	#REF!
2: Upon completion, learners will have the capacity to prepare adequately for negotiation situations by understanding the counterpart’s interests and setting clear objectives.
3: Participants will demonstrate their ability to conduct negotiations effectively by employing various tactics, strategies, and managing emotions.
4: By the final session, learners will have mastered advanced negotiation strategies such as leveraging power balance, managing conflicts, and navigating ethical dilemmas.
5: At the course’s conclusion, attendees will have developed the competency to implement agreements, conduct a post-negotiation review, and apply learned insights for continuous skill improvement in negotiation.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course covers topics such as introduction to negotiation, communication in dental practice, negotiation in healthcare, understanding patient concerns, key elements in successful negotiation, listening skills, conveying treatment plans, building relationships, win-win negotiation, handling objections, persuasive techniques, dealing with difficult negotiations, legal and ethical aspects of negotiation, confidentiality, informed consent, ethical dilemmas, consolidating learnings, implementing negotiation skills, continuing professional development, and reflective practice.

Course Outline

Section 1

Section 1 of this course covers the fundamentals of negotiation, including an introduction to negotiation, the basics of communication in dental practice, and an overview of negotiation in healthcare. It also includes key elements in successful negotiation such as understanding patient needs and concerns, importance of listening skills, conveying treatment plans clearly, building trust and relationships, and a case study on successful negotiation. The section also explores negotiation strategies and techniques, including win-win negotiation, handling objections, persuasive techniques, strategies for difficult negotiations, and a thought experiment on mapping negotiation scenarios. Legal and ethical aspects of negotiation are discussed, including dental professionals’ legal responsibilities, ethical considerations, confidentiality and informed consent, navigating ethical dilemmas, and a case study on ethics and negotiation in dental practice. The section concludes with summarizing and implementing negotiation skills, consolidating key negotiation skills, implementing negotiation skills through role-play exercises, continuing professional development, reflective practice, and a summary and conclusion on winning negotiations in patient treatment plans.

Section 2

This section of the course covers the key elements in successful negotiation, including understanding patient needs and concerns, the importance of listening skills, conveying treatment plans clearly and persuasively, building trust and relationships, and strategies for dealing with difficult negotiations. It also explores legal and ethical aspects of negotiation, including the responsibilities of dental professionals, confidentiality and informed consent, and navigating ethical dilemmas. The section concludes with consolidating and implementing negotiation skills through role-play exercises, continuing professional development, and reflective practice.

Section 3

Section 3 of this course covers the key elements of successful negotiation in healthcare, including understanding patient needs and concerns, developing listening and communication skills, building trust and relationships, and utilizing persuasive techniques and strategies for difficult negotiations. It also explores the legal and ethical responsibilities of dental professionals in negotiation and provides opportunities for role-play exercises and reflective practice to improve negotiation skills and implement them in patient treatment plans.

Section 4

The fourth section of this course focuses on the legal and ethical aspects of negotiation, including the responsibilities of dental professionals, confidentiality, and informed consent. It also explores how to navigate ethical dilemmas that may arise during negotiations.

Section 5

Section 5 of the course content covers consolidating key negotiation skills, implementing those skills through role-play exercises, continuing professional development in negotiation skills, improving negotiation skills through reflective practice, and concluding with a summary of how to win negotiations in patient treatment plans.

Course Reviews

⭐⭐⭐⭐⭐
This course was incredibly useful in providing me with tools to better communicate with my patients and negotiate treatment plans effectively.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found the course to be very comprehensive in its coverage of negotiation techniques and strategies specific to healthcare settings. It has already helped me greatly in my practice.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The course was particularly beneficial in its examination of ethical considerations in negotiation, which is an aspect often overlooked in traditional negotiation training.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

How do I access this course?

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The Enhanced CPD Pro app can be used on any device with a browser. If you’re using a phone or tablet, you can add it to your homescreen for quick access.

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