Managing Conflicts and Difficulties in Dental Settings: A Focus on Vulnerable Adults

About This Course

This course covers the identification of vulnerable adults, conflict resolution, and interprofessional collaboration in dental settings. It emphasizes compliance with policies, procedures, and legislation to ensure professionalism. Case studies and thought experiments enhance learning.

Why Take This Course?

The course “Understanding Vulnerability in Dental Settings” addresses a common challenge faced by UK dental professionals – identifying and safeguarding vulnerable adults. Dental professionals have a duty to ensure the safety and well-being of all patients, but vulnerable adults require extra care and attention. This course provides important information on how to identify and respond to vulnerable adults, as well as strategies for conflict resolution and interprofessional collaboration. By following the policies, procedures, and legislation outlined in the course, dental professionals can ensure that they are providing high-quality and professional care to all patients, including those who are vulnerable.

The course “Understanding Vulnerability in Dental Settings” is beneficial for dental professionals as it covers essential topics related to identifying and safeguarding vulnerable adults, conflict resolution, and interprofessional collaboration. The course also emphasizes compliance with policies, procedures, and legislation to ensure professionalism in dental practice. Additionally, case studies and thought experiments are included to enhance learning.

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How This Course Supports GDC Enhanced Dental CPD

“Dental professionals have a duty to keep their knowledge and skills up to date. A primary qualification is only the first step in their education and development which should last throughout their professional life” General Dental Council

Learning Objectives	Anticipated Outcomes
1: By the end of this course, learners will be able to understand and accommodate the unique needs of vulnerable adults in their dental practice, adjusting their practice management accordingly.	1: Upon completion of the course, participants are expected to exhibit a heightened level of sensitivity towards the needs of vulnerable adults in dental care, integrating their newfound knowledge into their practice’s management strategies.
2: Upon completion, learners will have the capacity to work collaboratively within their dental team to provide specialized support to residents in care homes.	2: As a result of this course, learners will likely influence their professional community by implementing and promoting inclusive dental care for vulnerable adults, potentially inspiring similar actions within their networks.
3: Participants will demonstrate an ability to manage potential conflicts and difficult situations effectively, particularly concerning vulnerable adults in a dental setting.	3: This course should lead to a significant improvement in the learners’ capacity to manage conflicts and care difficulties—specifically with vulnerable adults—within dental settings.
4: By the final session, learners will have mastered ethical decision-making skills, specifically tailored towards the treatment of vulnerable adults in the dental field.	4: In the wider context, the course aims to contribute to the enhancement of ethical considerations in the field of dentistry, particularly in the treatment of vulnerable adults.
5: At the course’s conclusion, attendees will have developed the competency to identify signs of abuse in vulnerable adults and understand the critical steps to take following identification.	5: Following the course, the expectation is that attendees will be vigilant in recognizing signs of abuse in vulnerable adults, thereby playing an essential role in safeguarding within their dental practices.

Regulatory Standards

GDC	CQC
✅ A – Effective Communication ✅ B – Effective Management ✅ C – Maintenance in Field of Practice ✅ D – Maintenance in Patient Confidence	✅ Caring ✅ Effective ✅ Leadership ✅ Responsive ✅ Safe

🕐 90 minutes of Enhanced Dental CPD

Course Description

The course “Understanding Vulnerability in Dental Settings” covers topics such as identifying vulnerable adults, the role of dental professionals in safeguarding them, conflict resolution, and interprofessional collaboration, with an emphasis on complying with policies, procedures, and legislation to ensure professionalism in dental practice. The course also includes case studies and thought experiments to enhance learning.

Course Outline

Section 1

Section 1 of this course focuses on understanding vulnerability in dental settings. It covers topics such as identifying risk factors for vulnerable adults, the dental professional’s role in safeguarding them, and the legal and ethical implications of working with vulnerable individuals. The section also includes case studies to illustrate the different challenges that may arise when caring for vulnerable adults in dental settings.

Section 2

Section 2 of the course content focuses on safeguarding vulnerable adults in the patient-dentist relationship. It covers topics such as building trust, maintaining boundaries, effective communication skills, and recognizing vulnerability. It also includes conflict resolution and management techniques, working with other healthcare providers through interprofessional collaboration, and ensuring compliance with policies, procedures, and legislation.

Section 3

Section 3 of this course addresses conflict resolution and difficult situation management, including understanding conflict in dental settings, conflict management techniques, de-escalation and mediation strategies, balancing patient autonomy and protective measures, and a case study on conflict resolution with a vulnerable adult. It also covers interprofessional collaboration, including the importance of collaborating effectively with other healthcare providers, sharing information, and using the MDT approach for vulnerable adults. Finally, this section covers policy, procedure, and legislation, including safeguarding policies and procedures, understanding the Mental Capacity Act, reporting concerns and whistleblowing, and maintaining professionalism in dental practice.

Section 4

Section 4 covers interprofessional collaboration in dental settings, including the importance of collaboration, essential skills and approaches for effective collaboration, sharing information while maintaining confidentiality and consent, the multidisciplinary team approach for working with vulnerable adults, and a thought experiment on collaborating in complex cases.

Section 5

Section 5 of this course covers the importance of policies, procedures, and legislation in safeguarding vulnerable adults in dental settings. It includes an overview of safeguarding policies and procedures, an understanding of the Mental Capacity Act, reporting concerns and whistleblowing, and maintaining professionalism in dental practice. The section also provides a recap of conflict management techniques and the role of dental professionals in safeguarding vulnerable adults.

Course Reviews

⭐⭐⭐⭐⭐
This course provided me with valuable insights on identifying vulnerable adults and complying with policies and legislation. The case studies were particularly helpful in enhancing my learning.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
I found the course on ‘Understanding Vulnerability in Dental Settings’ to be informative and applicable to my practice. The emphasis on conflict resolution and interprofessional collaboration was especially useful.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

⭐⭐⭐⭐⭐
The course content was comprehensive and well-structured. The thought experiments provided an opportunity to apply the concepts learned and gain a deeper understanding of the complexities involved in safeguarding vulnerable adults in dental settings.

✅ Met Course Objectives

✅ Met Course Outcomes

✅ Would Recommend

✅ Had Positive Impact

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